Technical Support Officer

2 weeks ago


Petaling Jaya, Malaysia SNS Network (M) Sdn Bhd Full time

**Responsibilities**:
**Technical Support**:

- Provide client support and technical issue resolution on products and services.
- Diagnosing, troubleshooting hardware and software issues and repairing devices.
- Identify and correct or advise, on operational issues in clients’ computer systems.
- PC assembly, installation, testing and troubleshooting.
- Perform onsite service at clients' locations as and when required.
- To undertake any ad-hoc assignments as and when required.

**Admin & Customer Service**
- To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.
- Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
- Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
- To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
- Striving to achieve and maintain overall performance adhering to SLA.

**Requirements**:

- Required language(s): English, Bahasa Malaysia.
- Required skill(s): Hardware & PC troubleshooting, System Administration and Networking.
- At least 1 year(s) of working experience in the related field is required for this position.
- Able to work extra hours, independently, full responsibility and with minimum supervision.
- Possess a valid driving license.
- Applicants must be willing to work in 3 Two Square, PJ.

**Benefits**:

- Overtime Claim
- KPI Rewards
- EPF, Socso & EIS
- Annual Leave/ Medical Leave/ Medical Claim
- Staff Purchase Scheme
- Product Training
- Oversea Trip: Asia, America, Australia, Europe
- Salary Review - Twice per year

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus

**Experience**:

- IT support: 1 year (preferred)


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