IT Technical Support Executive
7 months ago
**Responsibilities**:
- To provide technical support for computer hardware & software in the organization while demonstrating exceptional customer service skills
- To escalate unresolved issues/requests clearly to next-level support team or external service providers and vendors
- To perform user account administration functions (user provisioning, de-provisioning)
- To update IT operations/technical/user documentation for the organization as and when needed
- To ensure all computer hardware & software comply with the organization’s IT Security Standard
- To assists in network and infrastructure setup and support
- To assist in other IT related projects & ad-hoc activities when needed
**Job Requirements**
- Possess at least Diploma/Advanced/Higher/Graduate Diploma or bachelor’s degree in Computer Science/Information Technology with a minimum of two (2) years of experience in a Technical support role or equivalent
- Knowledge of Office 365 / Microsoft Windows and experience in Microsoft Windows Server Operation Systems
- Self-motivated, independent, and positive working attitude.
- Willingness to work under pressure with mínimal supervision with good time-management skills to meet tight deadlines
- Team-oriented attitude to help other colleagues and departments with technical problems
- Strong interpersonal communication and relationship-building skills
**Our Benefits**:
- Variable Allowances/Incentive (Handphone, Stay-Back/Call-Back, Environmental, Production, etc)
- Employee Education Assistance Program (For further studies)
- Full Subsidy of Professional Membership Subscription (ACCA, MIA, CIMA, etc)
- Medical & Dental Benefits
- Free Parking
**Job Types**: Full-time, Permanent
**Salary**: RM3,000.00 - RM3,500.00 per month
**Benefits**:
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
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