Mandarin Speaker
2 weeks ago
Vacancy: - Chat Support - Mandarin Speaker
Location: Kuala Lumpur, Malaysia
**Salary**: Basic: RM 4000 - RM4100 + Complexity Allowance: RM500 + KPI Allowance + Shift Allowance
Language: Mandarin + English
Working Hour: 24*7 Rotational
Education/Requirement: Degree with experience or Diploma holder with 1 yrs exp or SPM with 3 yrs exp
Joining Date : 28TH Feb, 6th March, and 13th March, 2024
Headcount: 85
Job Summary:
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.
**Job Types**: Full-time, Permanent
**Salary**: RM4,000.00 - RM4,100.00 per month
Application Question(s):
- What nationality are you?
- Rotational shift which include night, are you okay with it?
- Can you speak, write and read Mandarin?
- Kindly provide your Facebook URL/link?
Noted: You will be sent an Assessment test via Facebook chat, it will be a role play, how you will respond to a Customer Service query or issues.
- The salary range between RM 4000 - RM 4,100, are you okay with it?
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