Assistant Manager

3 weeks ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Why join us?**

GC Lux Cash is a process where all custody transactions for Luxembourg clients. Services provided are Cash Processing, Cash Management, FX’s, GTAP and File Uploads
- Instruction received are cash managed to ensure funding is available.
- Input and Authorize instructions on the CFC Database
- Input and release all payments received via typhoon on HSBCnet, GPS and Access MT103 system
- Built and Ready FX’s on FX HUB
- Upload and Release File on CFC Database
- Extract incoming and outgoing GTAP from CFC Database.

**The Opportunity**:

- Deal with the specific requirements for the various markets assigned and to look into effective ways to standardize certain practices across markets.
- Keep abreast with the latest development in the rules and regulations by the regulators of the various markets and to identify the implications involved to the current processes.
- Deal with internal and external attrition and their operational affects.
- Drive customer centric Quality initiatives.
- Effectively mitigate identified Operational Risks.
- Comply with Group’s statutory audit standards.

**What you’ll do**:

- Effectively drive and manage change to achieve business goals. (eg: process improvements /changes in procedures)
- Knowledge and experience is shared with team members, providing assistance on referred/technical issues
- Ensure own quality targets are achieved. Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence
- Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress
- Ensure daily operational efficiency by overseeing and close monitoring of the operational processes and workflow, market specific requirements/procedures and performance of various systems in securities processing
- Monitor the process productivity to ensure quality targets are achieved. Issues/problems are fully analyzed and resolved or escalated. Appropriate action is taken to prevent recurrence
- To acquire a broad understanding of the settlements processes and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc that may have implication to the daily corporate action processes
- To have a tight control to prevent any operational losses by establishing methods and check points to scrutinize exceptions/errors and to prevent potentially fraudulent situations through strong internal audit and staff feedback mechanisms
- Procedural changes/new initiatives are fully communicated to and implemented by the team. Consistently maintain a high level of customer service by achieving established SLAs
- Maintain equipment, systems and general work environment in good condition and ensure that issues/problems are investigated/resolved immediately or escalated to Line Manager
Requirements

**What you will need to succeed in the role**:

- A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position
- At least 12 months in a supervisory role, with exposure to appraisals, counseling, team building, and staff development
- Experience in Securities processing environment including Trades, Cash payments, investigations and reconciliations
- Possess relevant Securities background and knowledge - at least 18 months of Securities experience.

**What additional skills will be good to have?**
- Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills.
- Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.
- Leadership skills, with ability to build rapport with, relate to and effectively develop a wide range of people.

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