Executive - Front Office Management
7 months ago
If you are looking to excel and make a difference, take a closer look at us
Job Responsibilities
Business Application Support- Loan Origination System (LOS)- Customer Relationship Profitability Model (CRPM)- Loan Credit Application (SCLAS)2) Support function includes:
- user access issue (first hand access before security team);- system setup ie. Production, programme setup, parameters, data batch file, etc.- attend users’ queries;-
- logs production issue in vendor ticketing system - Clickup, follow up with the vendor for the fixes- Monitor and track on the long ageing tickets ensure the tickets close with mutual agreement with the ticket creator.- liaise with IT SME to find out the root cause of the system integration issues. Third party system ie. Core banking system, Credit evaluation system, Experian Reports, CCRIS submission, etc).- Prepare the knowledge sharing document / slide for business user based on the common user query tickets or FAQ
Business Application Enhancement / Change Request / Migration- Feasibility Study Design (FSD)- Prepare the test scenario for working group committee- Represent business users to perform the UAT and regression test- Involved in any one-off / regular data remediation request / data migration exercise (if any)
Job Requirement- Degree in Business Information System, Business, Banking, Statistical Data Analysis or equivalent professional qualifications.- Knowledge of AS400 Retail Banking System and Credit Application System will be an added advantage
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
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