Customer Service Professional

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

Responsible to ensure customer satisfaction in providing service information and inquiries, complaints and feedback are attended promptly in professional manner. - Handle inbound customer enquires & request regarding including reports for no water supply, leak or pipe burst and billing enquiries. - To gather from the customer all the information necessary to...

To attend inbound calls pertaining customer concerns and inquiries related to service communication product. To assist customer and maintain high professionalism to customer. To escalate cases and follow up with customer. To achieve monthly KPI performance. SRG ASIA PACIFIC, Established in 1996, SRG Asia Pacific Sdn Bhd has continuously progressed as a...

Interact with customers via telephone to provide information and assistance Professionally handle high volume of inquiries from customers Achieve productivity standards and goals while maintaining the highest level of customer service Able to resolve the calls within the agreed SLA (Service Level Agreement) You will be accountable for meeting individual...

The Professional Services Consultant is a member of our consulting group that delivers configurable solutions and the support of the solutions to our end user customers and partners.  The Professional Services Consultant is represented to our Partners and End Users as being the subject matter expert in the configuration and customization of all Kofax...

The Professional Services Consultant is a member of our consulting group that delivers configurable solutions and the support of the solutions to our end user customers and partners.  The Professional Services Consultant is represented to our Partners and End Users as being the subject matter expert in the configuration and customization of all Kofax...

The Professional Services Consultant is a member of our consulting group that delivers configurable solutions and the support of the solutions to our end user customers and partners. The Professional Services Consultant is represented to our Partners and End Users as being the subject matter expert in the configuration and customization of all Kofax...

**Essential / Key Duties & Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and...

**Details**: - Responsible to ensure customer satisfaction in providing service information and inquiries, complaints and feedback are attended promptly in professional manner. - Handle inbound customer enquires & request including reports for services and billing enquiries. - To gather from the customer all the information necessary to fulfill their...

Job Level Mid Career The Professional Services Consultant is a member of our consulting group that delivers configurable solutions and the support of the solutions to our end user customers and partners. The Professional Services Consultant is represented to our Partners and End Users as being the subject matter expert in the configuration and...

The Professional Services Consultant is a member of our consulting group that delivers configurable solutions and the support of the solutions to our end user customers and partners.  The Professional Services Consultant is represented to our Partners and End Users as being the subject matter expert in the configuration and customization of all Kofax...

Call center agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits. SRG ASIA PACIFIC, Established in 1996, SRG Asia Pacific Sdn Bhd has continuously progressed as a premier leading communications provider of outstanding...

Managing a team of member service staff to deliver high standard of services to professional members. - Ensure member requests, enquiries or complaints are always being addressed/ processed/ resolved according to established policies and procedures. - Oversees member service operations including study material delivery, processing of refunds and...

**Responsibilities**: - Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order - Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure...

Performs order validation, basket configuration and submits into the related systems capability (CRM, CPQ, CSM, WinSCP, NCO, External Portal and MBH) towards meeting customer requirement and expectation within the specified Turn-Around-Time - Responsible to liaise with ISD and follow up on the issues been raised due to system problem and manages exception. -...

The Professional Services Consultant must be able to: - Manage multiple projects to ensure deliverables and timelines of projects are met. - Perform the following tasks: requirements gathering, functional design, user acceptance testing, issue resolution, installation, and training. - Perform the full technical configuration required for the deployment of...

Perform order validation, basket configuration and submit into related system capability - Liaise with ISD and follow up on the issues been raised due to system problem - Responsible to update the progress in the related system and administer all open sales order - To ensure quality of order validation, configuration and data entry error - Schedules...

Able to determine the issue for each interaction and assist professionally. - Passionate in helping to resolve customer issues and complaint handling. - Guide and resolve the issue professionally and efficiently. - Assist customers to solve issues by providing the right solution. - Respond promptly to customer inquiries to the designated resource. - Keep...

Job Description Able to determine the issue for each interaction and assist professionally. Passionate in helping to resolve customer issues and complaint handling. Guide and resolve the issue professionally and efficiently. Assist customers to solve issues by providing the right solution. Respond promptly to customer inquiries to the designated...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and...