Cloud Support Associate
2 months ago
**Job description**
BigLedger has an opening for Cloud Support Engineer that has a background in accounting and has good communication skills. This position would primarily be responsible for communicating with customers to help resolve their issues faced while using our ERP software.
**Responsibilities**:
- Understand and analyse customer's requirements.
- Direct communication with customers to provide daily software and server support.
- Involve in continuous technical and functional improvement to ensure competitiveness.
- Solve problems using logic and numbers.
- Ensure proper technical documentation.
- Responsible for setting up and maintaining cloud servers.
- Responsible for regular server health checks to ensure all servers are healthy at all times.
- Troubleshoot emergency problems for customers.
**Requirements**:
- Required skill(s): Networking, Cloud Computing, Basic Java Programming, LINUX, UNIX, SQL
- Investigate and resolve technical issues
- Develop scripts to automate visualization
- Responsible for server migration and integrations requested by customers.
- Knowledge of Accounting is preferred.
- Good communication skills.
- At least 1 year of working experience in the related field is required for this position.
**Salary**: RM3,000.00 - RM5,000.00 per month
**Benefits**:
- Health insurance
- Parental leave
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Subang Jaya: Reliably commute or planning to relocate before starting work (required)
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