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Cloud Support Associate

2 months ago


Subang Jaya, Malaysia Wavelet Solutions Sdn Bhd Full time

**Job description**

BigLedger has an opening for Cloud Support Engineer that has a background in accounting and has good communication skills. This position would primarily be responsible for communicating with customers to help resolve their issues faced while using our ERP software.

**Responsibilities**:

- Understand and analyse customer's requirements.
- Direct communication with customers to provide daily software and server support.
- Involve in continuous technical and functional improvement to ensure competitiveness.
- Solve problems using logic and numbers.
- Ensure proper technical documentation.
- Responsible for setting up and maintaining cloud servers.
- Responsible for regular server health checks to ensure all servers are healthy at all times.
- Troubleshoot emergency problems for customers.

**Requirements**:

- Required skill(s): Networking, Cloud Computing, Basic Java Programming, LINUX, UNIX, SQL
- Investigate and resolve technical issues
- Develop scripts to automate visualization
- Responsible for server migration and integrations requested by customers.
- Knowledge of Accounting is preferred.
- Good communication skills.
- At least 1 year of working experience in the related field is required for this position.

**Salary**: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Parental leave

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Subang Jaya: Reliably commute or planning to relocate before starting work (required)


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