E-commerce Key Account Manager

2 weeks ago


Kuala Lumpur, Malaysia Etaily Full time

**About Etaily**:
At **Etaily**, we are re-imagining retail every day. We are proud to reach millions of consumers and have developed us as the home of lifestyle brands in beauty, fashion, consumer electronics and home categories. We are providing powerful end-to-end, data-driven, and tailored services that solve years of frustration among leading retail brands in bringing their businesses to the 21st century.

Our culture is fast
- paced and unique, we recognize great achievements with great rewards. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to Etaily and play a part in driving us forward on our truly exciting journey. Etaily believes in the power of meritocracy. We invest in the development of our people to help everyone achieve their full potential.

**Be part of our mission**:
We’re looking for passionate people to join us on our mission. We value flat hierarchies, clear communication, and full ownership and responsibility.

**Benefits include**
- Quality-driven environment
- Competitive compensation
- Health Insurance
- Company-wide Recognition (Values & Results Champion)
- Mental Health Program
- Remote-friendly environment
- Great company culture

**We are looking for a**:
**E-commerce Key Account Manager**

**Principal Duties and Responsibilities**:
As an E-commerce Key Account Manager / Client Success Manager, you will be the client's main POC leading the end-to-end process, which includes cross-functional activities involving both internal and external stakeholders. You will also be responsible on developing strong relationships with brands, marketplaces and other channels to drive business growth.

**Responsibilities**:

- Managing fast-growing e-commerce sales of large brand owners through their own web-store or other online channels and initiative channel.
- Designing and implementing high impact promotion campaigns to increase clients' sales
- Ensuring optimal product presentation and visibility on all online channels
- Advising clients on their Ecommerce strategy, in relation to merchandising, promotion planning and marketing activities
- Coordinating with internal (tech, warehouse, marketing) and external parties (marketplaces)
- Potential to evolve to category role with management responsibility

**Your profile**:
After earning your outstanding degree at a top university, you have gained work experience in a top-tier e-commerce player, consulting companies and/or in start-ups. Moreover, you have a proven track record of personal, academic and professional achievements. Your knowledge of the internet and e-commerce sector in the region is impressive as well as your high drive and ambition to perform. Independence, flexibility and speed are as important to you as geographical mobility and international experience. Entrepreneurial drive, sales attitude and the ability to achieve goals in a fast-paced environment complete your profile.

**Key Qualifications**:

- 3+ year working experience in e-commerce or International Brands like FMCG, H&B Company, H&B retail, etc (commercial/account management roles)
- Ability to work independently with high level of responsibilities, including direct relation with clients' persons-in-charge
- Highly proficient in Microsoft Excel, Powerpoint and ability to quickly adapt to new software and tools
- Experience working with Data Studio and/or Power BI is a plus
- Proactive and problem-solving attitude
- Analytical, data driven mindset
- High interpersonal skill with problem solving

**Etaily is proud to be recognized as a Great Place To Work® Certified organization**.


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