Claims Processing Supervisor

1 week ago


Kuala Lumpur, Malaysia Ambition Full time

Great working exposure globally
- Good team support for better career growth
- Interesting remuneration package

The main responsibility as the Claims Processing Supervisor is to lead, monitor and coach the claims team across Asia Pacific of the group. The objective is to ensure that internal and external stakeholders and clients consistently receive a high level of claims services.
- Consistently identifying areas of improvement and exploring ways of producing greater efficiency across the team
- KPIs/SLAs met, and resources are appropriately allocated.
- Manage team of direct reports effectively by setting appropriate goals, providing regular coaching and feedback, identifying development gaps, mentoring and leading by example whilst ensuring adequate communication across the team.
- Responsible for ensuring internal KPIs and internal and external stakeholder satisfaction are achieved
- Work closely with Asia Pacific Claims Management to efficiently transition any claims identified for handling by the PST Claims Team, from initial phase through to BAU
- Ensuring compliance with all legal, statutory and corporate affairs requirements on a timely basis.
- Building and maintaining an efficient and responsive working relationship with stakeholders through the Asia Pacific Claims, Underwriting and internal team.

**Qualifications**
- Good 5 years of experience in Claims handling
- At least 3 years of people management or team lead experience
- Ability to lead, train and motivate a team of Claim Specialists
- Ability to drive change management practices within the PST Claims Team
- Ability to work flexible hours to accommodate multiple time zone coverage across multiple Asia Pacific offices

**How to Apply**

Data provided is for recruitment purposes only. *LI-IT



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