Avp - HR Advisory

4 months ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Why join us?**

The role of HR continues to develop, as HSBC drives a globally aligned model across all its functions. Banking is fiercely competitive with heavy and increasing regulation. Organizational capability, performance and talent management are under close market scrutiny.

HR Advisory is part of the HR operational function and is responsible for the employee service proposition on a global basis. The HR Advisory Teams within HR are actively engaged in maintaining high standards of operational activity throughout the year, (BAU) as well as researching and implementing the changes necessary to support the ongoing transformation of HR.

The HR Advisory role is a major player in supporting the business in the achievement of their strategic goals through the effective management and performance of its staff by ensuring that managers have the confidence to lead their teams with confidence and integrity.

**What you’ll do**:

- Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with coaching and advice to help resolve the challenges.
- Relationship manage and co-ordinate support for enquiries that touch multiple areas of HR, this may involve coordinating multiple HR specialists to resolve complex people issues.
- Support complex interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling (e.g. redundancy programme) working with the HR Business Partner, HR Consultants and Specialist teams where required.
- Support the Change journey for People managers around a broad range of HR Processes. Give support and encourage customer adoption of HR Systems and tools.
- Support understanding of how HR products and services are received to continuously improve the overall workforce experience by using case and knowledge management tools to identify trends in the questions and challenges colleagues have.
- Identify improvements to make HR services and products (and the supporting policies and processes) even better for the workforce based on data from case and knowledge management tools.
- Provide the appropriate level of support for Senior Executives (Global Career Band 0-2) providing end to end co-ordination and quality assurance of queries and transaction resolution.
Requirements

**What you will need to succeed in the role**:

- Practical experience gained in one or more of Employee Relations, Performance & Reward or Learning & Talent Development. This may have been gained in an HR role or from managing a team of people.
- Ability to understand complex situations and provide clear guidance and, where necessary, challenge to others.
- Accurate and detail conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation.
- A proactive self-starter with a “can-do”, customer focused approach who can learn quickly from experience.
- An understanding of the business environment (within HSBC and/or the industry) to ensure that advice & guidance aligns with business aims & goals.
- Ability to identify emerging trends, interpret data and draw insights.

**What additional skills will be good to have?**
- Financial Services (or Professional Services) background
- Sound knowledge of Country labor legislations and employment law associated with managing disciplinary, capability, grievance and performance is required.
- Experience of managing the people aspects of change programmes.

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