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Internship - Customer Success Specialist

1 month ago

Bukit Gelugor, Malaysia Silkron Technology Sdn Bhd Full time

**Job description**:

- To ensure total customer satisfaction and customer success
- To provide first level support to the local and overseas customers
- To be the main communication channel with customers
- To perform product testing and evaluation from the customer's perspective
- To keep track and follow up on all open issues with development teams.
- To prepare and maintain product documentation, knowledge base, user guides and help documents
- To formulate training contents, plan and conduct training to the customers
- To provide feedback to internal teams for continuous improvement
- To develop concepts, graphics and layouts for product illustrations, which includes but is not limited to designing logos, brochures, and creating videos.

**Pre-requisites**:

- Currently pursuing in at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Industrial), Engineering (Mechatronic/Electromechanical) or equivalent.
- Effective communication skills in **BOTH English and Mandarin** in both verbal and written is a MUST in order to support China customers.
- Excellent **interpersonal collaboration and coordination skills**:

- Able to work independently with **positive thinking and result-oriented**:

- Passionate and enthusiastic in improvisation, problem-solving and customer satisfaction
- Knowledge in Windows, Linux operating system and networking is added advantages
- Knowledge in using **online designing tools/software** is an added advantage.
- Practical knowledge in computing hardware, electronics and networking is most preferable
- Able to support customers remotely and on-site

**Additional Information**:

- Flexi-working hour
- Seasonal parking loan
- Medical Claim
- Pantry refreshments

**Job Types**: Full-time, Internship, Fresh graduate, Student job
Contract length: 6 months

**Salary**: RM800.00 - RM1,000.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- Mandarin (required)
- English (preferred)