Customer Success Intern
4 days ago
Job Posting Purpose:
**Responsibilities**:
- Collaborate with the customer relationship team to provide timely and personalized responses, ensuring customer satisfaction and loyalty.
- Contribute to the development and implementation of customer engagement strategies to enhance overall customer experience.
- Support customer retention initiatives by identifying opportunities for upselling, cross-selling, and referral programs.
- Conduct customer surveys and feedback analysis to gain insights and identify areas for improvement in our products and services.
- Assist in organizing and executing customer appreciation events and loyalty programs to foster a sense of community and strengthen relationships.
Collaborate with cross-functional teams, such as sales and marketing, to align customer communication and ensure a seamless customer journey.
**Requirements**:
- Fluency in Mandarin Chinese is bonus
- Pursuing a diploma or degree in Business Administration, Marketing or related field
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Proficient in Microsoft Office and Google Suite
- Fluent in English
- Prior sales or customer service experience is a plus
**Benefits**:
- Remote-working
- Gain hands-on experience in logistics and operations in a fast-paced environment
- Opportunity to work with a dynamic and diverse team
- Receive mentorship and guidance from senior staff
- Exposure to the logistics industry and its challenges
- Possibility of a full-time job offer after the internship
- Build your communication and problem-solving skills
**Job Type**: Internship
**Salary**: RM500.00 - RM800.00 per month
Schedule:
- Monday to Friday
Application Question(s):
- Please provide internship start and end date
-
Client Success Executive
2 weeks ago
Bukit Jalil, Malaysia CIEF worldwide Sdn. Bhd. Full time**Responsibles**: - Assist customers in resolving inquiries through various channels (phone, WhatsApp, social media, tickets, and live chat). - Monitor shipments for timely delivery. - Communicate with internal and external parties about customer deliveries. - Collaborate with the customer relationship team for personalized responses, ensuring satisfaction...
-
Customer Relationship Intern
4 days ago
Bukit Jalil, Malaysia CIEF worldwide Sdn. Bhd. Full timeJob Posting Purpose: **Responsibilities**: - Collaborate with the customer relationship team to provide timely and personalized responses, ensuring customer satisfaction and loyalty. - Contribute to the development and implementation of customer engagement strategies to enhance overall customer experience. - Support customer retention initiatives by...
-
Customer Service Officer
3 days ago
Bukit Jalil, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time**_We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit._** **_Responsibilities: _** - Assist clients in fulfilment of their transaction or servicing requests via the telephone - Achieve first call resolution in all client...
-
International Bank
2 weeks ago
Bukit Jalil, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time**Do you enjoy providing high quality banking services that make customers feel valued? Join our Banking Contact Centre today** **Job Highlights** - Accessible by public transportation - Attractive salary package - Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients. - Play a supporting role in...
-
International Customer Service Executive
4 weeks ago
Bukit Jalil, Malaysia Overseas Bank Full time**Responsibilities**: - Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary - Sign up customers for I-Banking - Route calls through IVR where applicable - Maintain contact records to reflect current information - Requests and complaints Turn around - Promote cross sell of all banking products -...
-
International Customer Service Executive
21 hours ago
Bukit Jalil, Malaysia Overseas Bank Full time**Responsibilities**: - Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary - Sign up customers for I-Banking - Route calls through IVR where applicable - Maintain contact records to reflect current information - Requests and complaints Turn around - Promote cross sell of all banking products -...
-
Associate, Customer Experience
5 days ago
Bukit Jalil, Malaysia Astro Full timeWHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...
-
Manager - International Sales
2 days ago
Bukit Jalil, Malaysia IRIS Corporation Berhad Full time**Position: Manager/Senior Manager - International Sales** **About Us;** Founded in 1994, IRIS Corporation Berhad (ACE Market: IRIS) is an MSC-status technology innovator and leading provider of Trusted Identification (ID) products and solutions. Backed by a team committed to delivering innovation, we designed the world’s first ePassport for the...
-
Service Excellence Intern
3 weeks ago
Bukit Jalil, Malaysia CIEF worldwide Sdn. Bhd. Full timeAre you passionate about customer service and eager to learn from the best in the logistics industry? If so, we CIEF Worldwide have an exciting opportunity for you to join our customer service team as an intern. You will be part of a dynamic and diverse team that delivers exceptional service to our clients who need fast and reliable logistics solutions from...
-
Project Intern
3 weeks ago
Bukit Jalil, Malaysia Plus Xnergy Full timeWe are seeking a motivated and talented intern to join our Operation team. As an intern, you will have the opportunity to gain practical experience in solar energy industry. **Responsibilities & Duties**: - Review solar PV system design including but not limited to electrical, structural and mechanical aspects of residential/commercial projects - Obtain...
-
Brand Ambassador Intern
3 weeks ago
Bukit Jalil, Malaysia CIEF worldwide Sdn. Bhd. Full time**Responsibilities**: - Assist in developing and executing marketing strategies to promote our services to potential customers. - Conduct market research and analyze data to identify trends and opportunities. - Assist in planning and executing promotional events and campaigns. - Assist in maintaining customer databases and records. - Provide administrative...
-
Customer Service Officer
4 weeks ago
Bukit Jalil, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time**Job Responsibilities**: - Ensures highest standard of service delivery on personalised phone services to our customers. - Identifies and handles customer enquires completely and accurately. - Resolves customer complaints and problems to the satisfaction of the customer. - Uses customer service and sales skills to optimize the opportunity of each customer...
-
Customer Service Officer
21 hours ago
Bukit Jalil, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time**Job Responsibilities**: - Ensures highest standard of service delivery on personalised phone services to our customers. - Identifies and handles customer enquires completely and accurately. - Resolves customer complaints and problems to the satisfaction of the customer. - Uses customer service and sales skills to optimize the opportunity of each customer...
-
Customer Support Specialist
3 weeks ago
Bukit Jalil, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time**Job Highlights**: - Accessible via public transport - near LRT Bukit Jalil - **FREE **Shuttle Service - Training will be provided. - Rotational Shift (5 days of working, 2 days off). **Requirements**: - SPM, Diploma /Bachelor's Degree in equivalent course. - At least 6 months - 1 year of experience as a Customer Service Representative/Executive. -...
-
Sales Specialist Intern
2 weeks ago
Bukit Jalil, Malaysia CIEF worldwide Sdn. Bhd. Full timeWe are a leading logistics company that provides shipping and money transfer solutions from China to Malaysia. We are seeking a Sales Support Intern to join our team and assist with sales and business development initiatives. **Responsibilities**: - Assist in developing and executing sales strategies to achieve company targets - Conduct market research to...
-
Business Administration Intern
3 weeks ago
Bukit Jalil, Malaysia Ultranet Technologies Sdn Bhd Full timeAdministrative Intern Job Duties - Communicating with clients to answer questions and resolve issues - Providing support to staff members in other departments as needed - Tracking department budgets and submitting requisitions for additional funding as needed - Performing clerical tasks such as filing, scanning documents into an electronic system, and making...
-
Marketing and Business Development Intern
3 weeks ago
Bukit Jalil, Malaysia CIEF worldwide Sdn. Bhd. Full time**Responsibilities**: - Assist in developing and executing marketing strategies to promote our services to potential customers. - Conduct market research and analyze data to identify trends and opportunities. - Assist in planning and executing promotional events and campaigns. - Assist in maintaining customer databases and records. - Provide administrative...
-
Customer Support Specialist
3 weeks ago
Bukit Jalil, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time**_Job descriptions : _** - Assist clients in fulfilment of their transaction or servicing requests via the telephone - Achieve first call resolution in all client interactions, where possible - Promote the use of automated channels and its benefits to clients - Leverage on continuous improvement journey by proposing & giving suggestions /recommendations on...
-
Associate, International Business
2 weeks ago
Bukit Jalil, Malaysia Astro Full timeWHY JOIN US? - We practise a vibrant & energetic office culture. - We provide opportunities for career advancement within the company. - Good performance is always rewarded accordingly. JOB RESPONSIBILITIES: JOB RESPONSIBILITIES: - Understanding the overall Linear and Video On Demand operation processes and landscape (ingest, housemaster, subtitling, etc.)...
-
Internship - Customer Success Specialist
4 weeks ago
Bukit Gelugor, Malaysia Silkron Technology Sdn Bhd Full time**Job description**: - To ensure total customer satisfaction and customer success - To provide first level support to the local and overseas customers - To be the main communication channel with customers - To perform product testing and evaluation from the customer's perspective - To keep track and follow up on all open issues with development teams. - To...