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BI Analyst

2 months ago

Kuala Lumpur, Malaysia WEBHELP Full time

Develop, maintain and improve business reports linked to sales agent productivity (productivity, call time, agent review etc.).
- Develop, maintain and improve reports linked to sales pipeline, forecast and revenue attainment.
- Work with set of business rules, analyze transaction records versus business rules and understand real time sales target attainment versus business rules. Support sales teams with escalations linked to missing records from scorecard.
- Support sales campaign management: actively participate in customer selection from client and/or 3rd party databases, support the improvement of global propensity models in line with sales targets. Complete pre-engagement administrative and maintenance tasks (such as campaign upload, data enrichment (1st/3rd party databases), maintain PowerApps and CRM systems), update and maintain insights dashboards (sales support tools), execute ad-hoc bulk updates in CRM linked to lead and opportunity records.
- Develop, maintain and improve business reports linked to Webhelp owned sales support tools.

**Skills Needed**
- Relevant working experience with Power Query, Power BI and PowerApps - ability to maintain reports built by global Business Intelligence (BI team) and develop new reports by utilizing Power Platform
- High level Excel - pivot tables, PowerPivot
- Experience establishing processes to triage and resolve sales issues
- Relevant working experience with CRM and/or ERP systems
- Ability to get things done (without or with a minimum level of supervision), working collaboratively across a highly matrixed organization, respecting deadlines
- Strong problem-solving skills
- Proven self-starter, able to deal with ambiguity
- Core Competencies: B2B or sales organizational awareness, strong business acumen, strategic insights, trusted advisor
- Professional Competencies: Adaptability, Drive for Results, Judgement, Collaboration, Analytical Problem Solving, Organized & Disciplined
- Basic knowledge of SQL is required, experience with SSIS and SQL Server Analysis Services is an advantage

**- Language skills: Fluent English is required**
- Communication skills: strong written and verbal communication skills

**- Education: bachelor’s degree (with focus on one of the related fields: data engineering, digital business & data science, business intelligence & data analytics, business administration, economics, finance, business & IT, software engineering) or equivalent work experience (minimum 2 years)**

**#AJWH**

**Job Types**: Full-time, Permanent

**Salary**: RM5,500.00 - RM6,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Early shift
- Fixed shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

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