Asia Demo Coordinator

2 weeks ago

Bayan Lepas, Malaysia Agilent Technologies Inc. Full time

This dynamic team is seeking a Demo Coordinator for Asia Pacific Regions (SAJK & China) to support the Sales organizations effectively and efficiently leverage demo to meet targets.

We are currently looking for a proactive and motivated Demo Coordinator to interface with internal/ External customers (Sales Managers/ Agilent Customers) and where you are an active player in Agilent's sales to support cycle. You will take care of the Asia Pacific Demo Inventory where accuracy and responsiveness are key to ensure good service. Any customer query on Demo Instruments and their availability is in good hands with you.

As a Coordinator, you will be the primary point of contact to help Sales obtain and manage loans, then help loan closure through either return logistics or via sale of the equipment. In addition, as part of the Remarketing division, you will help ensure Sales Reps are informed about the best lower cost used product alternative to meet customer needs. Also we have a Warehouse in Singapore where the physical inventory needs to be handled with physical/system transactions per the order status needs to be performed as a Material handler occasionally. The job profile includes a lot of Pre/Post Sale Activities as we are a manufacturing company.

Once an Agilent instrument is added to Demo Inventory you will take care of its closure of Loan Length in accordance with Agilent policies and processes. You ensure proper approvals for any non-standard or specially negotiated terms and conditions and ensure supporting document for audit (internal/external) and compliance purposes.

**Qualifications**:

- Degree in Business Administration or equivalent with typically 5+ years working experience.
- Strong experience of Supply Chain Management & Customer Service.
- Experience managing inventory.
- Knowledge of Remarketing processes and systems.
- Experience training new employees or functions.
- Quality and/or process improvement design and implementation.
- To be able to manage Audit & Compliance requirements per Agilent's Policies.
- Material Handling of goods received in the Warehouse, their physical management and Goods Issue and receiving as appropriate.
- College degree highly preferred or equivalent experience.
- Excellent knowledge of PC tools - Microsoft suite and SAP ECC.
- Ability to recognize process gaps and take initiative to lead process improvements.
- Uncompromising values: ability to work collaboratively while ensuring compliance.
- Change Adoption - ability to thrive in a rapidly changing environment.
- Customer Service Oriented - Must have a strong background in customer service.
- Strong written and verbal communication skills, including collaborating with senior managers.
- Able to clearly articulate messages to a variety of audiences.
- Able to establish and maintain strong relationships and transactional accuracy.
- Excellent communication skills.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

**Travel Required**: 10% of the Time

**Schedule**: Schedule:Full time

**Shift**: Day

**Duration**: No End Date

**Job Function**: Customer Service

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