Manager Service Level

3 weeks ago

Kuala Lumpur, Malaysia SITA Full time

**Overview**:
**_WELCOME TO SITA_**

**Ready to redefine air travel? The journey starts here, with you at SITA.**

**_ABOUT THE ROLE & TEAM:_**

As Manager Service Level & Supplier Management you will negotiate and agree contracts with telecom suppliers in the Asia-Pacific region (Internet Suppliers, Network suppliers or Integrators, Telecommunication Carriers and Airport Authorities) and manage them through their lifecycle. Ensure compliance to Purchasing policy as well as adherence to agreed supplier operational processes and best practices. Own commercial and contractual relationship with telecom suppliers and manage supplier performance. Obtain value for money from suppliers and contracts. Be the central point of expertise for Telecom sourcing in the Asia-Pacific region.

Reporting to the Director Purchasing, you will be a part of the Finance team.

**_WHAT YOU WILL DO:_**
- Source services as required by the sales teams or the product management organization.
- Support sales teams with service information and coordinate bid opportunities with suppliers.
- Manage, track, measure and monitor the status of all sourcing and contract negotiations activity.
- Manage supplier contracts and other legal agreements for compliance.
- Ensure compliance with contract approval process and adherence to contract standards.
- Generate cost savings and cost avoidance through good negotiation skills, re-negotiation / re-rating of installed base and competitive sourcing practice (RFP...)
- Monitor and review supplier performance, relationship and competitiveness.
- Assist in establishing supplier Service Level Agreements and metrics dashboard.
- Review and evaluate suppliers Service Level Agreements to identify areas of improvement.
- Maintain up to date supplier products and services portfolio catalogue in Supplier Knowledge Database
- Maintain a process for dealing with contractual escalations or contractual disputes, and ensure all contractual escalations and contractual disputes are resolved in a timely and effective manner.
- Ensure that all supplier processes are consistent and interface to all corporate supplier strategies, processes, and standard terms and conditions.
- Seek and provide information from suppliers for improvements in products and services.
- Establish and maintain effective working relationships with other employees, key stakeholders, executives and vendors.
- Oversee / manage supplier escalation process, ensuring that all stakeholders are kept informed from inception to resolution.
- Assist SITA project teams on recommendation of desired vendor solutions for SITA customers, giving expertise in supplier qualifications.
- Support the regional Business Units for customized deals.
- Manage operational performance review for our top and critical suppliers in the APAC region.
- Ensure SITA efficiency at airports by supporting airport solution and partnering with airport authorities and airport suppliers in the APAC region.

**Qualifications**:
**_EXPERIENCE:_**
- Minimum 3 years’ experience in a telecom procurement or vendor management role
- Minimum 5 years’ experience, preferably in the telecom or IT industry
- Experience in definition and management of service levels and operational metrics
- Experience in negotiating & managing contractual relationships with telecom suppliers
- Experience in developing and implementing processes for specifying tendering and selecting suppliers.
- Experience in project management
- Budget management and cost controlling
- Strong written and verbal communication skills
- Proven negotiating skills and influencing abilities
- Ability to handle diverse and complex assignments concurrently
- Strong numerical and analytical skills
- Strong interpersonal skills, including teamwork, collaboration and facilitation
- Assertive, organised, innovative and autonomous
- Ability to deliver results in rapidly changing environments

**_
NICE-TO-HAVE:_**
- Ability to speak, read write, Chinese language
- CIPS Membership with CSCP (APICS), CCMA, CCMP, CPP /CPPM ( APS), CISM ( IPSCMI )
- ITIL

**_WHAT WE OFFER:_**

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
**Flex-week**: Work from home up to 2 days/week (depending on your Team's needs).
- **Flex-day**: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.

**Flex-location**: Benefit for 26 working days from anywhere around the world each year

**Competitive benefits** according to the local market

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