Order Management

6 days ago

Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

**_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _**

**_Do you want an open, supportive, and caring working environment?_**

**_ Do you view your development needs seriously as we do?_**

**_ If YES, then take your career to the #NextLevel with BASF _**

**Objectives of the Position**

The Team Lead, Customer Order Management will lead the customer service team to ensure an efficiently executed process with a consistent high level of service across ASEAN, ANZ, Taiwan for the Customer Service which is still with GB.

**Main Tasks**

Operations Management
- Lead Customer Order Management officers for Front & Back office activities in KL Hub with the different models & interfaces
- Develop team members’ personal and technical skills to leverage overall team know-how and strong customer service performance
- Provide support to all team members in cases of exception handling and ensure efficient back-up plans for all order management related activities and tools
- Minimize risk in documentary trade by ensuring proper review and execution of letters of credit
- Work closely with country CSO organizations and suppliers to ensure accuracy of order information throughout the entire process - from initial order entry to final delivery status
- Provide proactive notification to concerned parties when situations change

Performance Management
- Drive efficiency and effectiveness within the organization while ensuring a high level of customer focus
- Utilize system reports and KPIs to monitor and ensure compliance with global processes
- Ensure the accuracy and timeliness of all documents required in the process
- Work closely with all parties to continuously improve delivery reliability

People Development and Management
- Manage the employee development process in setting target agreements, conducting performance reviews, and creating development plan
- Ensure effective engagement of self and team members and work collaboratively with multiple stakeholders to achieve the desired outcomes

**Requirements**:
Education
- Degree in Business Administration or equivalent, supply chain management, logistics

Working Experience
- Minimum 3-5 years in SCM / Logistics area of which minimum 2 years of management, supervisory or team lead experience within customer service / supply chain environment or team lead experience within supply chain environment

Technical & Professional Knowledge
- Supply Chain Management / process knowledge, strong SAP (SD module) experience, operational order management, foreign documentary trade, analytical thinking, leading with key performance indicators, good communication skills.

**BASF Asia-Pacific Service Centre was established in 2005. Located in Kuala Lumpur, the regional service hub has approximately 1,100 employees and growing. Focused on being a competency and digitalization driven hub, it also provides quality functional and know-how services in the areas of finance, controlling, human resources, real estate and facilities management, communications, environmental, health and safety, procurement, import-export order management, and information services to BASF companies and affiliates in the Asia Pacific region. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay that cover the Europe and Americas regions.

  • Order Management Executive

    3 weeks ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full time

    **Your tasks** **(We Welcome Fresh Graduates)**: - Acknowledge sales orders, service orders and enter into SAP, according to the agreed set of business logic, workflow, priority schedule planned and also establish local set of guidelines. - Execute and manage order processing transaction accurately and promptly. - Receive and carry out directions as...

  • Order to Cash

    4 weeks ago

    Kuala Lumpur, Malaysia LTS Search Full time

    **Key Responsibilities**: - Manage the end-to-end Order Management Process within the OTC cycle, ensuring accuracy and efficiency in handling orders, agreements, amendments, pricing sheets, licensee data, and related documentation. - Leverage working experience in BPO setting/companies to oversee and optimize the Order Management Process, focusing on...

  • Order Management

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?Do you want an open, supportive, and caring working environment?Do you view your development needs seriously as we do?If YES, then take your career to the #NextLevel with BASF Objective of the PositionThe Executive, Order Management, will...

  • Order Management

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    _Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? __Do you want an open, supportive, and caring working environment?__ Do you view your development needs seriously as we do?__ If YES, then take your career to the #NextLevel with BASF _Objectives of the Position The Executive, Order...

  • Order Management

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity,...

  • Order Management

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BASF SE Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Order Management

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BASF SE Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Order Management

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    _Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? __Do you want an open, supportive, and caring working environment?__ Do you view your development needs seriously as we do?__ If YES, then take your career to the #NextLevel with BASF _Objectives of the PositionThe Team Lead, Customer...

  • Order Management Executive

    2 weeks ago

    Kuala Lumpur, Malaysia Adecco Malaysia Full time

    Minimum 1 year of experience in order processing management - Located in Sunway - Great remuneration benefits As an Order Management Executive, you will be responsible for overseeing the entire order process, from order placement to fulfillment. Your primary objective will be to ensure seamless and efficient order processing, timely delivery, and customer...

  • Order Management Specialist

    6 days ago

    Kuala Lumpur, Malaysia bp Full time

    Job summary **Entity**: Finance **Job Family Group**: Business Support Group The Order Management (“OM”) Specialist is the customer’s key contact point when placing orders for International, Domestic Marine and Energy products and services. The role includes helping to manage the customer relationship on behalf of International, Domestic Marine and...

  • Order Management Executive

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Adecco Malaysia Full time

    Minimum 1 year of experience in order processing management Located in Sunway Great remuneration benefitsAs an Order Management Executive, you will be responsible for overseeing the entire order process, from order placement to fulfillment. Your primary objective will be to ensure seamless and efficient order processing, timely delivery, and customer...

  • Order Management

    4 weeks ago

    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...

  • Order Management

    6 days ago

    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?** **Do you want an open, supportive, and caring working environment?** **Do you view your development needs seriously as we do?** **If YES, then take your career to the #NextLevel with BASF !** **Objective of the Position** The...

  • Order Operations Manager

    2 months ago

    Kuala Lumpur, Malaysia Tesla Full time

    What to Expect - Tesla is seeking an experienced manager to run its Order Operations team. Malaysia Order Ops is part of Global Order Operations, which falls under the umbrella of Global Business Operations. The team owns a variety of processes related to vehicle sales and delivery, and tracks all orders from the point of deposit to revenue recognition. In...

  • Order Management

    4 weeks ago

    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Order Management Specialist

    6 days ago

    Kuala Lumpur, Malaysia Ingenious Job Full time

    **Company Background **:A beauty and cosmetics conglomerate MNC that operates in numerous countries around the world and owns a portfolio of well-known beauty brands. **Location **:Mid Valley, Kuala Lumpur **Working Days**: Monday - Friday (8.30am-5.30pm) **Responsibilities**: **Order Management** - Ensure order cycle timeliness is met - Serves as the...

  • Order Operations Manager

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tesla Full time

    What to Expect Tesla is seeking an experienced manager to run its Order Operations team. Malaysia Order Ops is part of Global Order Operations, which falls under the umbrella of Global Business Operations. The team owns a variety of processes related to vehicle sales and delivery, and tracks all orders from the point of deposit to revenue recognition. In...

  • Specialist, Order Management

    4 weeks ago

    Kuala Lumpur, Malaysia Ingenious Job Full time

    Category: - Retail Operation - Industry: - Wholesale / Retail - Location: - Kuala Lumour - W.P Kuala Lumpur - Education: - Bachelor Degree - Country: - Malaysia - Salary Range: - 3500.00-5500.00 - Experience(Min): - 2-3years - Job Type: - Full Time Permanent- Requirement: - Preferably university graduate with 2-3 years of working in an SSC...

  • Order Management

    5 days ago

    Federal Territory of Kuala Lumpur, Malaysia PERSOLKELLY Malaysia Full time

    Position: Order Management Specialist Industry: Software SolutionsWorking Location: Menara Great Eastern 2, No. 50, Jalan Ampang, 50450 Kuala Lumpur, MalaysiaWorking Day/Hour: Monday – Friday, 9am – 5:30pm (WFO)Working Duration: 12 months contract with PERSOLKELLY (Conversion to permanent/Contract extension based on performance)Salary: Basic up to...

  • Order Management

    4 weeks ago

    Kuala Lumpur, Malaysia BASF SE Full time

      We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.   We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.   Not only your performance but also your personality matter to us, regardless...