Specialist, Order Management

2 weeks ago

Kuala Lumpur, Malaysia Ingenious Job Full time

Category:

- Retail Operation
- Industry:

- Wholesale / Retail
- Location:

- Kuala Lumour - W.P Kuala Lumpur
- Education:

- Bachelor Degree
- Country:

- Malaysia
- Salary Range:

- 3500.00-5500.00
- Experience(Min):

- 2-3years
- Job Type:

- Full Time Permanent- Requirement:
- Preferably university graduate with 2-3 years of working in an SSC environment with prior experience in Customer Service
- Proficient in Japanese and English in both written and spoken [JP]
- Retail or related industry experience
- Problem solving and critical thinking skills
- Attention to detail and the ability to work independently
- Excellent customer service skills and the ability to work with diverse personalities/cultures across the region
- Ability to change focus when needed, while making regular progress on assigned work/projects
- Detail-oriented, organized and an ability to prioritize and manage workflow
- Excellent verbal, written, and interpersonal communication skills
- High degree of professionalism when dealing with customers and colleagues
- Creates an accountability and "own it" culture
- Brings personalized experience to enhance service delivery
- Provides responsive and flexible service.
- Data and SLA commitment driven
- Familiarity with SAP, Microsoft Office. Prior knowledge of case management tool (Salesforce) would be an advantaged
- Domain knowledge in Order-to-Cash (OTC) and replenishment management would be an advantaged
- Fresh graduates are welcomed to apply.
- Responsibilities:
**Order Management**:

- Ensure order cycle timeliness is met.
- Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for:

- order management validation.
- shipments.
- new launch and promotional program allocations.
- ELC-owned counter requirements.
- Door opening.
- service level details.
- Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions.
- Proactive management with commercial team to alert on out-of-stock situations.
- Alert commercial team of inventory status including counter inventory.
- Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level.
- Understand the retailers' process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules.
- Process approved returns orders.
**Reporting and Analytics.**:

- Produce daily/weekly sales report to track actual orders vs target.
- Produce daily/weekly order fulfilment report at channel and customer level.
- Produce daily/weekly tracking of store inventory levels vs target.

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