Team Lead, Order Management

2 weeks ago

Kuala Lumpur, Malaysia BD Full time

**Job Description Summary**:
We are **the makers of possible**

BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

**Why Join Us?**

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a **maker of possible **with us

**Responsibilities**:

- Lead and manage the associates and operations, namely customer master data management, order processing, pricing validation, backorder management, discrepancy management and service/contract billings, with additional processes to be included as required.
- Maintain good working relationships with distributors/end customers, internal stakeholders and other SSC functions
- Conduct Customer/Distributor Surveys
- Conduct regular meetings with Key Stakeholders eg Countries, Business to update on performance and obtain feedback
- Escalate delays as appropriate
- Recruit, develop and manage a process team to achieve individual and team objectives and operational goals.
- Lead and participate in projects to standardize policies, procedures and processes across programs and operational units.
- Develop strategies for change management and leads change efforts for specific projects.
- Monitor metrics and publish performance indicators to control operational cost and quality.
- Review and analyze business processes, procedures, and systems to identify risks and priorities for improving operational effectiveness and order management.
- Collaborate with department manager and other SSC / SCM functions stakeholders to develop and implement realistic short term and long-term solutions. This will cover Order Management activities but in SSC and in-country.
- Conduct Compliance audits and training as required.
- Conduct periodic one to one and yearly performance review.
- Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.
- Comply with all ISO 13485 requirements and BD policies.
- Ensure a safe, healthy and environmentally friendly workplace by observing Company's rules and procedures. Active involvement in prevention, elimination of potential safety hazards and participation in activities which promotes recycling, replacement and reduction of resource materials.
- Regularly provides department manager with relevant information regarding activities, problems, issues related to Order Management Representatives, Specialists, Executives and Senior Executives assigned accounts and tasks.
- Assists with the maintenance of master pricing files.
- Plans, coordinates and oversees training of Order Management Representatives, Specialists, Executives and Senior Executives.
- Monitors work performed by Order Management Representatives, Specialists, Executives and Senior Executives. Keeps department manager informed of any workload issues or other problems and assists in planning and implementing solutions for same, including providing coverage during absences.
- Perform any other tasks as assigned.

**Job Requirements**:

- Bachelor’s degree in Supply Chain, Logistics, Business Administration, Statistics, Economics or related discipline
- Minimum 8 years in customer service, with 1 - 2 years managing a team.
- Experience working with metrics and performance indicators for continuous improvement.
- Experience in constructing objectives, standards & procedures.
- Experience working in a cross-functional and international multi-site environment.
- Knowledge of logistics processes
- Highly customer and business oriented
- Highly adaptive and able to work under pressure.
- Energetic and enthusiastic approach to work
- Ability to work independently and strategically.
- People management skills with previous experience of managing a team
- Excellent analytical, interpersonal & communication skills
- Fluent in English. Knowledge of other Asian languages is an added asset
- Able to read, write and speak Mandarin as role will support Greater China.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfull

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