Customer Service Team Manager/ Team Lead

Role and Responsibilities: **-Lead and motivate a team of customer service representatives to achieve performance goals and deliver exceptional service. ** Conduct regular team meetings, provide constructive feedback, and facilitate professional development. **-Set and maintain high standards for customer service, ensuring that the team meets or exceeds...

Role and Responsibilities: **-Lead and motivate a team of customer service representatives to achieve performance goals and deliver exceptional service. ** Conduct regular team meetings, provide constructive feedback, and facilitate professional development. **-Set and maintain high standards for customer service, ensuring that the team meets or exceeds...

Position: Customer Service Team Leader Project : Home Appliances & Mobile Device Account Type: 1 year renewable contract Qualification: - Have at least 2 years experience in leading a team - Have experience in e-commerce industry Job description: - Overseeing customer service team to ensure all KPIs are met - Ensure the team adheres to the SOPs and to...

Vacancy: Japanese Team Lead - Customer Service Location: Kuala Lumpur Malaysia. Salary Max: RM 12,500 Process: Travel App Language: Japanese + English Headcounts: 5 Joining Date: ASAP or with Notice period Shift timing : 8am to 11.30pm, rotational Mon-Sun (No Late Night SHifts) Education: Diploma and Bachelor 's degree plus at least 1 year Team Lead...

**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

Vacancy: Korean - Team Lead Customer Service Location: Kuala Lumpur, Malaysia. **Salary**: RM13,000 -14,000 Sector: Aviation Language Proficiency: Korean + English (B2 level) Language. Aviation sector experience mandatory. Joining date: ASAP or with Notice period. About Role: The responsibility of the team lead is to ensure that organizational metrics...

Collaborates with customers, sales, operations and supply chain to ensure accurate and timely information is provided in response to all customer inquiries.- - Partners with sales and customer service representatives to satisfy customer needs- - Serves as the point person for complex inquiries and escalations- - Ensures Pall’s policies and procedures are...

Provide technical training and guidance to the RPA team; Lead and assign projects to the RPA members to ensure projects are delivered on time, within budget and with quality; End to end coordination with process owners, developers and IT teams to implement projects; Work closely with Business Units and departments to ensure conformance to governance and...

Vacancy: Native Japanese - Team Lead Customer Service Location: Kuala Lumpur, Malaysia. **Salary**: RM13,500 -14,000 Sector: Aviation Language Proficiency: Japanese + English (B2 level). Aviation sector experience mandatory. About Role: The responsibility of the team lead is to ensure that organizational metrics and goals are met by rallying and...

**Requirements**: - Preferable with 2 years of working experience in the related field is required for this position - Experience leading, inspiring and motivating others to meet goals and metrics - Possess project and resource management skills - Strong communication and interpersonal skills - Excellent decision making and analytical skills. - Excellent...

About the RoleSummitNext Technologies Sdn Bhd is seeking an experienced Senior FX Customer Service Team Lead to join its dynamic team in the Forex and CFDs industry. As a key member of our customer service leadership team, you will be responsible for leading, managing, and inspiring our customer service team to deliver exceptional service and exceed client...

Vacancy: Korean Team Lead - Customer Service Location: Kuala Lumpur Malaysia. Salary Max: RM 11,500 Project: Social Media Account Language: Korean + English Headcounts: 3 Joining Date: ASAP or with Notice period Shift timing : Rotational shift Education: Diploma and Bachelor 's degree plus at least 1 year Team Lead Customer Service experience Role &...

Lead and motivate a team of customer service representatives, ensuring they meet performance targets and adhere to company policies. - Provide ongoing training and development to team members, conducting regular performance reviews and offering constructive feedback. - Handle escalated customer inquiries and complaints, providing solutions in a timely and...

**Role & Responsibilities**: - Delivery excellent customer support & services and offering patient assistance at all times. - Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses). - Deliver customers support & services effectively through active communications. - Meet and...

**Responsibilities**: - **Team Management**: Lead and mentor a team of customer service representatives, providing guidance, coaching, and performance feedback to foster their professional development. - **Customer Support Oversight**: Oversee daily customer service operations, including managing inbound inquiries, resolving escalated issues, and ensuring...

**Company Description** At NEXTDC we have been building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. We are establishing a new data centre in KL, meeting...

**Office**: Kuala Lumpur **Team**: Customer Support **Salary Range**: MYR 6,750 We’re looking for a **Customer Support Team Lead** to add some additional leadership power and experience to our Customer Support teams in our Kuala Lumpur office. This role is a unique opportunity to build a strong team, develop processes that put our customers first, and...

**Office**: Kuala Lumpur **Team**: Customer Support **Salary Range**: MYR 6,750 We’re looking for a **Customer Support Team Lead** to add some additional leadership power and experience to our Customer Support teams in our Kuala Lumpur office. This role is a unique opportunity to build a strong team, develop processes that put our customers first, and...

We're looking for a **Customer Support Team Lead** to add some additional leadership power and experience to our Customer Support teams in our Kuala Lumpur office. This role is a unique opportunity to build a strong team, develop processes that put our customers first, and provide continuous feedback from our customers to various product development teams to...

ROLE: Team Lead Customer Service - Native Japanese Location: Bangkok, Thailand **Salary**: 90,000 - 100,000 THB Head Counts: 1 Joining: Immediate Education: Bachelor's degree is a must NOTE: Minimum 1 year of experience as a Team Leader in a BPO environment, or experience in team management from social media platforms, content moderation, customer...