Native Korean Team Lead

7 months ago

Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

Vacancy: Korean Team Lead - Customer Service

Location: Kuala Lumpur Malaysia.

Salary Max: RM 11,500

Project: Social Media Account

Language: Korean + English

Headcounts: 3

Joining Date: ASAP or with Notice period

Shift timing : Rotational shift

Education: Diploma and Bachelor 's degree plus at least 1 year Team Lead Customer Service experience

Role & Responsibilities:

- Delivery excellent customer support & services and offering patient assistance at all times.
- Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.

Role & Responsibilities:

- Operation Compliance Management
- Recruitment, mentoring and training up junior and new staffs
- Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily operation workflow.
- Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration etc.. to make sure the team achieve the glide goal.
- Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
- Control Team roster to be efficiencies and work with SMEs/QAs/Trainers to gather feedback regarding productivities and quality problems for service improvement.
- Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations)
- Working with Global team & build up client relationship and handle all reports (if needed)

Lead Requirement:

- Fluency in English + Korean (Speaking, listening, writing and reading). working 100% English.
- University/Colleges required.
- 2 years minimum supervising/leading a team of 15 or more people, in a contact center environment.
- Experience in a high-growth organization strongly preferred.

NOTE: The paperwork and relocation expenses will be handled by the company

**Job Types**: Full-time, Permanent

Pay: RM11,500.00 per month

Application Question(s):

- What nationality are you?
- Are you willing to relocate to Malaysia?
- Do you have at least 1 year Team lead experience?

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