Manager, Order Fulfilment

6 months ago

Kuala Lumpur, Malaysia Touch N Go Full time

_We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion - LEAP_
- We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch ‘n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference._
- Key Accountability:_

Order Fulfilment Manager leads and directs the order fulfilment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfilment Manager develops and implements scalable business processes and customer service standards to deliver efficient order processing. Implements order tracking, CRM systems and or other tools to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal.

Additionally, Order Fulfilment Manager establishes inventory monitoring procedures to track and trigger actions that will maintain appropriate levels of products. Partners with stakeholders to identify conditions impacting the fulfilment workflow and to develop effective solutions.
- Job Responsibilities:_
- Overseeing daily order fulfilment activities, including order processing, picking, packing, and delivery operations.
- Working alongside 3PL and optimize warehouse, fulfilment and delivery operations.
- Tracking inventory levels to prevent stock-outs and/or deadstock.
- Developing and maintaining standard operating procedures (SOPs) for inventory control, logistics management, and order fulfilment to meet operational goals.
- Preventing inventory shrinkage, accidents, and occupational hazards
- Optimizing procurement of inventory by improving vendor relationships, performance, and lead times
- Maintaining positive and mutually beneficial relationships with vendors, suppliers and 3PL
- Reporting weekly and monthly on fulfilment performance KPIs
- Providing data-backed and actionable updates to senior management to improve order fulfilment SLAs and vendor performance.
- Managing orders / queries / aftersales support in line with ensuring good customer experience
- Tracking performance metrics such as order cycle times, error rates, and customer satisfaction rates to identify areas for improvement.
- Managing a team of staff members who are responsible for processing orders and answering customer questions about products or services.
- Monitoring inventory levels to ensure that there is enough product available to meet demand without having excess inventory that could be damaged or become outdated.
- Coordinating with vendors to place orders for products or materials needed by the company.
- Ensuring that all customer orders are shipped on time according to company policies and procedures.
- Responsible to have completed orders reconciled versus payments received and manage payment aging follow up with business till payment receipt and confirmed in bank account by finance.
- Responsible for the validation and accurate and on time payment of services provided by vendors.
- Support negotiations with vendors to obtain favourable pricing on products or services as needed.
- Ensuring that customer orders are accurately fulfilled by processing orders through computer systems, communicating with 3PL, or arranging for shipping services as necessary.
- Job Requirements:_

**Qualifications**
- Degree in Industrial / Systems / Manufacturing / Process / Engineering, Quality Management, Process Excellence, Management Systems or similar.
- Extensive & proven experience in Order Fulfilment Management, Logistics / Warehouse management, Supply Chain Management, Customer and After Sales Services.
- Certification in relevant tools or methodologies (e.g., GWP, GPM, Lean, other relevant certification for order management) is a plus.

**Experience**:

- More than 5 years work experience
- Strong leadership and team management skills, with experience managing multiple teams and projects.
- Project management experience, including the ability to manage multiple projects simultaneously.
- Familiarity with financial and customer service principles, are added advantage.

**Skills/Knowledge**:

- Prior experience and familiarity with end-to-end order management and logistics operations
- Meticulous, strong analytical, focused on problem solving and able to interact with the team members and partners to achieve goals.
- Strong ability to analyse, draw conclusions, and execute appropriate actions in response to data. Therefore, advanced Excel capabilities is required.
- A people person who are able to work across functional areas and levels of the organization and to interact at distance.
- Highly adaptable and flexible to accept new ideas, people and procedures and ability to have fun at the same time.
- Leadership skills are essential as well, ability to lead and supervise team and work under tight deadline.
- Ability to take initiative in a fas

  • Order Fulfillment

    7 months ago

    Kuala Lumpur, Malaysia Kofax Full time

    Ensuring a fast and unproblematic handling of the order process for assigned TN portfolio of countries - Creating of customer orders in the ERP system - Creating of order documentation and responsibility for the delivery - Controlling of internal sales conditions (pricing, discount, delivery conditions, license compatibility) - Communication with sales and...

  • Order Fulfilment Specialist

    7 months ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time

    [RN] Our client is one of the largest Telco company in Msia. **Job Purpose** Coordinates the storage and distribution operational nationwide, processing and order fulfilment. **Accountabilities /Key Responsibilities** - Oversee the day-to-day operations of Inventory management, 3PL delivery performance SLA. - Liaise with 3PL for daily collection and...

  • Order Fulfillment Consultant

    6 months ago

    Kuala Lumpur, Malaysia Steelcase Full time

    We are seeking an enthusiastic individual who would like to have experience working in the Order Fulfillment team. This role will be on a fixed term contract for 6 months. The minimum requirement for this role is SAP experience with an interest shipping and logistics. We are open to fresh graduates. Job responsibilities are: - Schedule and release orders...

  • Order Fulfillment Executive

    6 months ago

    Kuala Lumpur, Malaysia Steelcase Full time

    We are seeking an enthusiastic individual who would like to have experience working in the Order Fulfillment team. Ths role is a maternity cover and will be on a fixed term contract for 6 months. The minimum requirement for this role is SAP experience with an interest shipping and logistics. We are open to fresh graduates. Job responsibilities are: -...

  • Fulfillment Specialist

    6 months ago

    Kuala Lumpur, Malaysia NCR Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job Description - Fulfillment Specialist -...

  • Packer Fulfillment Assistant

    3 months ago

    Kuala Lumpur, Malaysia A Mart Superstore Sdn Bhd Full time

    **Key Responsibilities**: - Pack gift items with attention to detail, ensuring they meet quality standards. - Assemble and prepare gift packages as per customer orders. - Assist in the fulfillment process, including picking, packing, and shipping orders. - Maintain inventory levels and report stock shortages. - Ensure all packaging materials and items are...

  • Fulfilment & Operations Manager (Malaysia)

    6 months ago

    Kuala Lumpur, Malaysia Our Second Nature Pte Ltd Full time

    We're looking for a fun and motivated team player to join Our Second Nature (Malaysia) on a full-time basis. We offer attractive salary packages, benefits and career growth potential. The current position offered will be **Fulfilment & Operations Manager (Malaysia)** or such other post as determined by the Employer, its holding company or its associate or...

  • Order Management Specialist

    7 months ago

    Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full time

    Order Management Specialist Job Purpose Coordinates the storage and distribution operational nationwide, processing and order fulfilment. Accountabilities /Key Responsibilities - Oversee the day-to-day operations of Inventory management, 3PL delivery performance SLA. - Liaise with 3PL for daily collection and closely monitor correct the sim delivery...

  • Corporate Fulfillment Executive

    7 months ago

    Kuala Lumpur, Malaysia Lapasar.com Full time

    Primary Responsibilities: 1. Assist to be a front liner/customer service representative in Lapasar’s live chat platform. Responding promptly to customer inquiries. 2. Help to understand and resolve the issue/enquiry/questions/complaints, if possible, solve it on the spot or create a ticket if not possible to resolve immediately. 3. Maintaining a...

  • Executive, Order Management

    6 months ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: You will execute Customer Order Management functions for Greater China internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives; deliver high level of...

  • Operations & Fulfilment Specialist

    3 months ago

    Kuala Lumpur, Malaysia Mangosteen Organics Sdn Bhd Full time

    **Company Description** Mangosteen Organics is a Malaysian social enterprise based in Kuala Lumpur specialising in body care and home fragrance essentials. 100% of our profits are channelled to organisations and initiatives that empower women and children across Southeast Asia. Our commitment to social responsibility is at the heart of every product we...

  • Specialist, Order Management

    6 months ago

    Kuala Lumpur, Malaysia Ingenious Job Full time

    Category: - Retail Operation - Industry: - Wholesale / Retail - Location: - Kuala Lumour - W.P Kuala Lumpur - Education: - Bachelor Degree - Country: - Malaysia - Salary Range: - 3500.00-5500.00 - Experience(Min): - 2-3years - Job Type: - Full Time Permanent- Requirement: - Preferably university graduate with 2-3 years of working in an SSC...

  • Order Management Specialist

    6 months ago

    Kuala Lumpur, Malaysia Ingenious Job Full time

    **Company Background **:A beauty and cosmetics conglomerate MNC that operates in numerous countries around the world and owns a portfolio of well-known beauty brands. **Location **:Mid Valley, Kuala Lumpur **Working Days**: Monday - Friday (8.30am-5.30pm) **Responsibilities**: **Order Management** - Ensure order cycle timeliness is met - Serves as the...

  • Fulfillment Operations Intern

    7 months ago

    Kuala Lumpur, Malaysia GE Gas Power Full time

    **Job Description Summary**: GE's internships offer a unique opportunity to gain hands-on experience through challenging projects, learn from some of the brightest and most innovative minds in the business and network with a variety of talented professionals. In this role as an Intern with the CSA CoE (Center of Excellence) team, you will be working closely...

  • Specialist, Order Management

    6 months ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: You will execute Customer Order Management functions for BDI internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives; deliver high level of service &...

  • Order Fulfillment Associate

    6 months ago

    Kuala Lumpur, Malaysia Recruit Express Full time

    Performs order validation, basket configuration and submits into the related systems capability (CRM, CPQ, CSM, WinSCP, NCO, External Portal and MBH) towards meeting customer requirement and expectation within the specified Turn-Around-Time - Responsible to liaise with ISD and follow up on the issues been raised due to system problem and manages exception. -...

  • Senior Order Management Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Krisvconsulting Services Pte Ltd Full time

    Krisvconsulting Services Pte Ltd is offering a highly competitive salary of SGD $120,000 per annum for this role.Job Description:We are seeking an experienced Senior Order Management Specialist to manage and optimize the end-to-end order-to-cash processes within our SAP environment. The ideal candidate will have strong knowledge of O2C processes such as...

  • Specialist, Order Management

    6 months ago

    Kuala Lumpur, Malaysia The Estée Lauder Companies Full time

    **Order Management** - Ensure order cycle timeliness is met - Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for: - order management validation - shipments - new launch and promotional program allocations - ELC-owned counter requirements - Door opening - service level details - Review open...

  • Order Scheduler

    6 months ago

    Kuala Lumpur, Malaysia Steelcase Full time

    As one of the largest furniture manufacturer in the world, Steelcase helps leading organizations in various industries - business, healthcare and education — to create the workplaces that can unlock the promise of their people. We are looking for a detail-oriented individual to join us as Order Scheduler to plan, schedule, coordinate, and/or monitors the...

  • Executive, Order Management

    6 months ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: The Executive, Order Management will execute Customer Order Management functions for Asia/Pac and Greater Asia internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual...