Order Fulfillment Executive

7 months ago


Kuala Lumpur, Malaysia Steelcase Full time

We are seeking an enthusiastic individual who would like to have experience working in the Order Fulfillment team. Ths role is a maternity cover and will be on a fixed term contract for 6 months. The minimum requirement for this role is SAP experience with an interest shipping and logistics. We are open to fresh graduates.

Job responsibilities are:

- Schedule and release orders for shipment according to internal policy and customer requirements with SAP
- Facilitate interaction between customers and internal stakeholders eg sales offices, dealers, Special Orders teams and manufacturing facilities across APAC
- Verify and maintain records and documentation on incoming or outgoing shipping documents eg. packing list, Bill of Lading (BL), shipping permit etc
- Provide excellent customer service to our external customers
- Receive, prioritize, and process customer orders
- Investigates and resolves complex customer enquiry
- Manage post-sales quality and warranty issues

Exposure in similar Business Services, Forwarding companies, or the Shipping industry is a plus, as is experience working on shipping terms with SEA customers.

If you are highly detail-oriented, possess excellent communication skills, and thrive in a fast-paced environment, this role is perfect for you. Join our team and take your career to the next level



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