Executive, Order Management

7 days ago

Kuala Lumpur, Malaysia Becton, Dickinson and Company Full time

Job Description
Job Description Summary
Who We Are

Purpose: The Executive, Order Management will execute Customer Order Management functions for Asia/Pac and Greater Asia internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual will support business objectives deliver high level of service & performance and engage distributors or customers, facilitating information flow & providing support to the order fulfillment process.Job Description

**Main Responsibilities**:

- Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.
- Co-ordinate with Planning to ensure stock availability as required.
- Co-ordinate with Finance to ensure credit release on time.
- Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.
- Handle distributors/end customers order enquiries/complaints.
- Run Open Order Status reports for distributors/end customers, Finance, Business as required.
- Review new Customer Creation Form, and on-pass to Master Data Officer (MDO) to set up.
- Co-ordinate distributors/end customers claims for shipping discrepancies ie damage, short shipment, over shipment, pricing etc.
- Achieve Key Performance Indicators (KPI's), Individual Impact Goals (IIG) and meet Development Plan.
- Manage and facilitate the service level agreement applicable to Customer Interface.
- Support service and customer priority strategies.
- Support cost reduction and/ or process improvement initiatives.
- Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.
- Comply with all ISO 13485 requirements and BD policies.
- Ensure a safe, healthy and environmentally-friendly workplace by observing Company's rules and procedures. Active involvement in prevention, elimination of potential safety hazards and participation in activities which promotes recycling, replacement and reduction of resource materials.
- Processes instrument repair requests.
- Regularly provides department team lead/manager with relevant information regarding activities, problems, issues related to Order Management Representatives and Specialists assigned accounts and tasks.
- Provides training to new Order Management Representatives and Specialists.
- Perform any other tasks as assigned.
**Culture and Benefits**
Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself.We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority.
**How To Apply

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