Order Management Specialist

2 days ago

Kuala Lumpur, Malaysia Ingenious Job Full time

**Company Background **:A beauty and cosmetics conglomerate MNC that operates in numerous countries around the world and owns a portfolio of well-known beauty brands.

**Location **:Mid Valley, Kuala Lumpur

**Working Days**: Monday - Friday (8.30am-5.30pm)

**Responsibilities**:
**Order Management**
- Ensure order cycle timeliness is met
- Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for: order management validation, shipments, new launch and promotional program allocations, ELC-owned counter requirements, Door opening, service level details
- Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions
- Proactive management with commercial team to alert on out-of-stock situations
- Alert commercial team of inventory status including counter inventory
- Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level
- Understand the retailers’ process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules
- Process approved returns orders

**Reporting and Analytics**
- Produce daily/weekly sales report to track actual orders vs target
- Produce daily/weekly order fulfilment report at channel and customer level
- Produce daily/weekly tracking of store inventory levels vs target

**Qualifications**:

- Preferably university graduate with 2-3 years of working in an SSC environment with prior experience in Customer Service
- Proficient in English and Korean in both written and spoken
- Data and SLA commitment driven
- Familiarity with SAP, Microsoft Office. Prior knowledge of case management tool (Salesforce) would be an advantaged
- Domain knowledge in Order-to-Cash (OTC) and replenishment management would be an advantaged
- Excellent customer service skills and the ability to work with diverse personalities/cultures across the region
- Detail-oriented, organized and an ability to prioritize and manage workflow
- Brings personalized experience to enhance service delivery
- Fresh graduates are welcomed to apply

**Job Type**: Permanent

**Salary**: RM3,500.00 - RM5,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Fixed shift
- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus

Application Question(s):

- Do you familiar with Order-to-Cash (OTC)?
- What is your expected salary?
- How long is your notice period?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Order management: 2 years (preferred)
- Salesforce: 2 years (preferred)

**Language**:

- Korean (preferred)

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