Executive, Order Management
2 weeks ago
Job Description Summary
The Executive, Order Management will execute Customer Order Management functions for Asia/Pac and Greater Asia internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual will support business objectives deliver high level of service & performance and engage distributors or customers, facilitating information flow & providing support to the order fulfillment process.Job Description
**Key Responsibilities**:
- Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.
- Co-ordinate with Planning to ensure stock availability as required.
- Co-ordinate with Finance to ensure credit release on time.
- Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.
- Handle distributors/end customers order enquiries/complaints.
- Run Open Order Status reports for distributors/end customers, Finance, Business as required.
- Review new Customer Creation Form, and on-pass to Master Data Officer (MDO) to set up.
- Co-ordinate distributors/end customers claims for shipping discrepancies ie damage, short shipment, over shipment, pricing etc.
- Achieve Key Performance Indicators (KPI's), Individual Impact Goals (IIG) and meet Development Plan.
- Manage and facilitate the service level agreement applicable to Customer Interface.
- Support service and customer priority strategies.
- Support cost reduction and/ or process improvement initiatives.
- Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.
- Comply with all ISO 13485 requirements and BD policies.
**Required Skills and Knowledge**:
- Diploma or Degree h with at least 3 years in Customer Order Management.
- Knowledge of logistics processes is a **must**:
- Highly customer & business oriented
- A good team player with ability to work cross culture
- Excellent interpersonal & communication skills
- Flexible to work in different global time zones for meetings and calls
Primary Work Location
MYS Kuala Lumpur - Jalan KerinchiAdditional Locations
Work Shift
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