Order Management Executive

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Basf venezolana, s.a. Full time

We are a leading chemical company that connects people with diverse talents worldwide, fostering innovative solutions for a sustainable future.

The Executive, Order Management, will play a key role in executing customer order management processes with a high level of service across ASEAN, ANZ, Taiwan, and GB regions.

Main tasks include:

  1. Executing customer order management processes set up in KL Hub with different models & interfaces.
  2. Processing sales and purchase orders from various customers in a timely manner.
  3. Monitoring order status and providing update information to countries and customers.
  4. Drafting bills of lading (BL) and checking them for accuracy.
  5. Managing insurance certificates as needed.
  6. FOLLOWING UP BL receipt status based on ETD.
  7. Collections of Original Bill of Lading and other documents from suppliers.
  8. Providing full and accurate required documents to customers.
  9. Uploading / maintaining documents in SAP for audit trail.
  10. Supporting documents for internal and external audits.
  11. Registering and following up on non-conformances in the NCM system.
  12. Participating proactively in new workflows to ensure timely and accurate document processing.
  13. Ensuring delivery capability and reliability of all orders.
  14. Improving internal cycle times by optimizing processes wherever possible.
  15. Verifying pricing with Marketing and implementing guidelines.
  16. Troubleshooting and problem-solving.

This role requires a bachelor's degree or high diploma in Business or Supply Chain Management, with 2-4 years of experience in supply chain management, including hands-on experience in order management and shipping document handling. Technical skills include knowledge of supply chain management processes, SAP (SD module), and operational order management.


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