Order Management Senior Executive/Assistant Manager
6 days ago
Your new company
With over a century of experience in the global market, your new organisation has established a strong presence as a leading manufacturer and distributor. They specialise in providing high-quality components, supporting industries such as automotive, agriculture, FMCG and more. They continuously invest in research and development to innovate and offer advanced solutions that meet the evolving needs of their diverse customer base.
Your new role
As a solo contributor, you will be pivotal in managing the entire order processing and customer fulfilment cycle. This involves closely coordinating with both internal and external stakeholders to ensure timely delivery and shipment updates across multiple regions. You'll handle a high volume of orders, resolve any shipment-related issues, and consistently work to enhance and maintain customer satisfaction metrics.
What you'll need to succeed
- Experience in Order Management/Customer Service within the Manufacturing industries.
- Well versed with shipping related documents and requirements and closely follow up with shipment tracking to ensure a smooth order fulfilment cycle.
- Closely liaise with internal stakeholders – Sales, Logistics & Production – to ensure continuous product availability and customers are well notified.
- Day-to-day customer service & order management problem-solving skills.
- Able to operate independently and proactively.
- Effective communication skills in English are a must, both spoken and written.
- Role is open to candidates willing to work in both Negeri Sembilan & Kuala Lumpur.
- Role is open to Malaysians only.
Diversity
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
What you'll get in return
This opportunity will serve as an excellent platform to showcase regional knowledge and your ability to manage a fast-evolving business category in a world-leading organisation. Career advancement opportunities are coupled with a competitive remuneration package.
What you need to do now
If this is your next career move, click 'apply now' to submit your CV. *Please be advised only shortlisted candidates will be contacted.
If this job isn't quite right for you, forward this to someone who might fit the description, then contact us for a confidential discussion about your career
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