Order Management Senior Executive/Assistant Manager

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hays Recruiting MY Full time
Company Overview
Your new organisation has established a strong presence as a leading manufacturer and distributor with over a century of experience in the global market. They specialise in providing high-quality components, supporting industries such as automotive, agriculture, FMCG and more.

Your Role
You will be pivotal in managing the entire order processing and customer fulfilment cycle, closely coordinating with both internal and external stakeholders to ensure timely delivery and shipment updates across multiple regions. You'll handle a high volume of orders, resolve any shipment-related issues, and consistently work to enhance and maintain customer satisfaction metrics.

Key Responsibilities
- Experience in Order Management/Customer Service within the Manufacturing industries.
- Well versed with shipping related documents and requirements and closely follow up with shipment tracking to ensure a smooth order fulfilment cycle.
- Closely liaise with internal stakeholders – Sales, Logistics & Production – to ensure continuous product availability and customers are well notified.
- Day-to-day customer service & order management problem-solving skills.
- Able to operate independently and proactively.
- Effective communication skills in English are a must, both spoken and written.

What We Offer
This opportunity will serve as an excellent platform to showcase regional knowledge and your ability to manage a fast-evolving business category in a world-leading organisation. Career advancement opportunities are coupled with a competitive remuneration package.

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