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Order Management Expert

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia SAS Full time
About Your Career at SAS

You'll find a dynamic, fulfilling career coupled with flexibility and world-class employee experience.

We're a debt-free organization on our path to IPO-readiness.

Key Accountabilities
  1. Manage and configure order fulfillment processes to ensure efficient, accurate, and timely delivery of products to customers.
  2. Review and analyze Customer Configuration Plans to ensure all offerings are sellable and required offerings are quoted.
  3. Troubleshoot issues related to order configuration and implement corrective action promptly.
  4. Collaborate with customers and global staff to provide optimum account management.
  5. Understand and assess implications of current licensing and pricing policies and other customer license management issues.
  6. Ensure accuracy of data related to customer software licenses.
  7. Generate license keys for delivery to customers.
  8. Update customer install base to add new license observations and coordinate special requirements as needed.
  9. Perform regular checks and audits to validate order configurations, ensuring adherence to company standards and compliance requirements.