Manager, Order Management
3 days ago
Company Description
CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The Opportunity:
As the Order Management Manager, you will lead the EMEA Centralized Order Management team, overseeing all back-office order management activities for customers across the region. This encompasses the entire order lifecycle, from initial entry and allocation to final release, ensuring adherence to agreed-upon service level agreements.
You will be responsible for driving continuous improvement within the order management function, fostering strong relationships with business teams in all EMEA markets, and ensuring a positive and engaged work environment for the team based in the Kuala Lumpur hub.
What Your Impact Will Be:
Team Leadership & Development
- Manage, coach, and develop the team, focusing on both direct reports (supervisors) and the broader team.
- Foster a high-performing team culture within the EMEA region while operating from a different location.
Stakeholder Management
- Build and maintain strong relationships with Supply Chain Managers and Customer Fulfilment leads in all 15 EMEA markets.
- Navigate and resolve conflicts between market priorities.
- Effectively communicate and collaborate with stakeholders across different geographies, considering varying communication styles and language proficiency.
Order Management Excellence
- Ensure accurate and timely order entry, allocation, and release for all EMEA customers.
- Analyze performance and key performance indicators (KPIs) to identify areas for improvement.
- Develop and implement action plans to optimize order management processes.
- Support the team during peak workloads or periods of absence.
Process Improvement & Documentation
- Drive continuous improvement initiatives within the order management function.
- Contribute to the documentation of order management processes for all customers.
Cross-functional Collaboration
- Collaborate closely with the counterparts in Malaysia to enhance team engagement and foster a positive work environment within the Kuala Lumpur hub.
What We're Looking For:
- Minimum 5-7 years of experience in Supply Chain Management, with a strong focus on Order Fulfillment (Supply Chain Execution), preferably within the Consumer-Packaged Goods (CPG) industry.
- Minimum 3 years of proven experience in people management, including team leadership, talent development, and stakeholder management.
- Fluent English communication skills (both written and verbal).
- Excellent organizational and time management skills.
- Experience in a shared service environment supporting a region in different time zones is highly advantageous.
Who We Are:
Mattel is a leading global toy company and owner of one of the strongest catalogs of children's and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world's leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.
#J-18808-Ljbffr-
Order Management
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Basf venezolana, s.a. Full timeWe are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity,...
-
Order Management Coordinator
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeJob SummaryWe are seeking an experienced Customer Service Administrator to join our team at Businesslist. In this role, you will be responsible for servicing and coordinating all order related activities to meet the requirements of our customers.Key Responsibilities:Process customer orders and order changes to achieve timely response and delivery.Handle...
-
Order Management Representative
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hexagon AB Full timeWorkplace Type: HybridBusiness Unit: ALIJob OverviewHexagon's Asset Lifecycle Intelligence division is seeking an Order Management Representative to join our team in MalaysiaIn this key role, you will take charge of processing and managing customer orders, ensuring they are delivered accurately and on time. You will have the chance to work closely with...
-
Order Management Specialist
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Apical Group Full timeJob Summary:We are seeking a skilled Order Management Specialist to join our team at Apical Group. The successful candidate will be responsible for managing and coordinating suppliers to meet the company's goals in regards to quality, delivery, and cost.
-
Order Management Coordinator
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hexagon AB Full timeAt Hexagon, we're looking for a highly organized and detail-focused individual to join our Asset Lifecycle Intelligence division as an Order Management Representative. In this key role, you will be responsible for processing and managing customer orders, ensuring they are delivered accurately and on time.Key ResponsibilitiesFulfillment of orders in...
-
Order Management Professional
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia PERSOLKELLY Malaysia Full timeJob DescriptionThis Logistics Executive will be responsible for managing customer orders and needs in the logistics field. Key responsibilities include order fulfillment, sales documentation, data analysis, customer service, interdepartmental collaboration, system maintenance, and ad-hoc tasks. RequirementsExperience: At least 2 years of working experience...
-
Order Management Director Lead
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Mattel Full timeAbout the Role:We are looking for a skilled Order Management Director to oversee our EMEA operations. As a senior leader, you will be responsible for managing, coaching, and developing the team, focusing on both direct reports (supervisors) and the broader team.Your key responsibilities will include building and maintaining strong relationships with Supply...
-
E-commerce Order Management Executive
15 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Touch 'n Go Group Full timeJob DescriptionWe are seeking an experienced E-commerce Order Management Executive to join our team at Touch 'n Go Group. As a key member of our operations team, you will be responsible for managing the entire order lifecycle, from receipt to delivery.Your key responsibilities will include coordinating with cross-functional teams, monitoring order statuses,...
-
Order Management Representative, Administration
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hexagon AB Full timeWorkplace Type: HybridBusiness Unit: ALIJob OverviewHexagon's Asset Lifecycle Intelligence division is seeking an Order Management Representative to join our team in MalaysiaIn this key role, you will take charge of processing and managing customer orders, ensuring they are delivered accurately and on time. You will have the chance to work closely with...
-
Order Management Coordinator
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeKey ResponsibilitiesThe Fulfillment Operations Expert will be responsible for process online subscription orders accurately and efficiently within established delivery systems. Additionally, the role requires handling customer queries related to product access through Help Desk, providing assistance on order processing, licensing, and product access.
-
EMEA Centralized Order Management Head
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Mattel Full timeKey Responsibilities:We are seeking a highly skilled Regional Order Fulfillment Expert to join our team. As a key member of our organization, you will be responsible for ensuring accurate and timely order entry, allocation, and release for all EMEA customers.You will analyze performance and key performance indicators (KPIs) to identify areas for improvement...
-
Operations Manager
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Apical Full timeAbout ApicalWe are a reputable organization committed to delivering exceptional customer experiences.Job DescriptionThis is a senior-level position that requires a seasoned professional to lead the customer service operations team and manage the end-to-end customer order fulfilment process.ResponsibilitiesLeads the customer service operations team to achieve...
-
Order Management Solutions Architect
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Basf venezolana, s.a. Full timeWe are seeking a highly skilled Senior SAP SD Consultant to join our team at BASF. As a member of our Digital Hub Kuala Lumpur, you will play a key role in driving our company's digital transformation and developing innovative solutions for our customers.About the JobThis is a challenging and rewarding opportunity for a seasoned professional who has...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Hays Recruiting MY Full timeYour new companyWith over a century of experience in the global market, your new organisation has established a strong presence as a leading manufacturer and distributor. They specialise in providing high-quality components, supporting industries such as automotive, agriculture, FMCG and more. They continuously invest in research and development to innovate...
-
Order Management Systems Expert
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia BASF Full timeBASF is a technology powerhouse driving our vision for a sustainable future. We are seeking a highly skilled Senior SAP SD Consultant to join our team and contribute to our digital transformation journey.The ideal candidate will have a strong background in SAP SD and experience in implementing order management systems. They will be responsible for designing...
-
Order Fulfillment Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Kays+Kins Full timeKays+Kins Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaWe are seeking a meticulous and detail-oriented Order Fulfillment Specialist proficient in gift wrapping and decorative presentation. This role involves processing customer orders, managing inventory, and skillfully preparing aesthetically pleasing packages to enhance the customer...
-
Associate, Order Fulfilment
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Touch 'n Go Group Full timeWe fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAPWe are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch 'n Go will always be here to inspire our talents to grow as leaders and...
-
Order Fulfillment Expert
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Kays+Kins Full timeKays+Kins is a leading retailer in the fashion industry, and we are looking for an Order Fulfillment Specialist to join our team.This role requires a meticulous individual who can process customer orders efficiently, manage inventory effectively, and prepare packages for shipment.Responsibilities:Manage the order processing workflow, ensuring accuracy and...
-
Order Administration Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Trimble Full timeAbout Trimble:Trimble is a technology company dedicated to delivering solutions that enable our customers to work in new ways. Our core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds.As an Order Administration Representative, you will play a critical role in supporting business divisions with...
-
Order Fulfilment Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Touch 'n Go Group Full timeThe Order Fulfilment Associate is a critical role within Touch 'n Go Group's operations, responsible for managing the entire order fulfilment process from start to finish. This includes processing orders accurately, coordinating with cross-functional teams, and ensuring timely deliveries.Main ResponsibilitiesProcess customer orders through various e-commerce...