Operations Manager

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Apical Full time
About Apical

We are a reputable organization committed to delivering exceptional customer experiences.

Job Description

This is a senior-level position that requires a seasoned professional to lead the customer service operations team and manage the end-to-end customer order fulfilment process.

Responsibilities
  • Leads the customer service operations team to achieve high levels of customer satisfaction.
  • Manages the order execution operations from sales contract generation to On-Time-In-Full delivery of customer orders.
  • Collaborates with the production and demand planning teams to ensure stock readiness for shipment and works closely with the credit control team on account receivables.
  • Tackles custom and logistics-related issues/disruptions promptly to prevent delays in cargo delivery.
  • Develops and implements efficient operation workflows, processes, and systems.
  • Prepares and provides reports on key performance metrics, forecasted shipments, and other relevant data.
Requirements
  • Bachelor's degree in business administration or a related field.
  • Minimum 10 years' experience in customer services/supply chain operations within the chemicals export trade.
  • Extensive knowledge of letter of credit, UCP 600, incoterm terms, and international shipping regulations & documentations.
  • Familiarity with container, flexibag, isotank, and bulk shipments operations.
  • Able to handle marine insurance effectively.
  • Excellent communication and analytical skills.
  • Pro-active, team-oriented, and meticulous individual.


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is looking for a talented Operational Support Associate to join our team. In this role, you will provide efficient and proactive support to ensure smooth operations, maintain communication with internal teams, and handle operational challenges effectively.Responsibilities:Documentation and Record-KeepingManage and organize sales and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    At BID Operations, we're seeking a highly skilled Sales Operations Specialist to join our team. This role requires attention to detail and strong problem-solving skills.Key Responsibilities:Documentation ManagementManage sales and client-related releases/documents, ensuring they are stored correctly and easily accessible.Implement checklists, standard...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia3 days ago Be among the first 25 applicantsThe role requires a high level of attention to detail and problem-solving skills. The individual will be expected to provide efficient and proactive support to ensure smooth operations, maintain communication with internal teams, and handle...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    We are BID Operations, a pioneering digital marketing agency committed to excellence in delivering impactful solutions. Our mission is to empower businesses through strategic digital marketing strategies that drive results.In this role, you will play a crucial part in shaping our clients' digital presence by crafting and executing comprehensive paid...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    Required Skills and QualificationsKey Requirements:Excellent English communication skills, both written and verbal.Proficient in computer usage, with excellent command of CRM systems.Strong attention to detail, adept at multitasking, and capable of managing a significant volume of inquiries while maintaining accuracy.Demonstrated ability to multitask...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    RequirementsExcellent Communication Skills: Possess excellent English communication skills, both written and verbal.Technical Proficiency: Be proficient in computer usage, with a strong command of CRM systems.Multitasking and Attention to Detail: Demonstrate strong attention to detail, adept at multitasking, and capable of managing a significant volume of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ALICE - HOSPITALITY OPERATIONS PLATFORM Full time

    Job DescriptionALICE - HOSPITALITY OPERATIONS PLATFORM is seeking an experienced Content Strategist for Hospitality Operations to lead our thought leadership strategy and shape our voice in the market.The ideal candidate will be a strategic storyteller with a strong editorial background, able to distill complex data into compelling narratives and drive...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ALICE - HOSPITALITY OPERATIONS PLATFORM Full time

    ALICE - HOSPITALITY OPERATIONS PLATFORM We empower the people that power hospitality, providing better solutions for hotel companies. Our mission is to provide actionable insights, tools, and visibility to maximize profits in a rapidly evolving industry.Our Valued Behaviors:Start with People: Building relationships, earning trust, and having fun are...

  • Senior Campaign

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, MalaysiaSenior Campaign & Performance ManagerBID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia2 days ago Be among the first 25 applicantsKey ResponsibilitiesPaid Media & Campaign ManagementPlan, execute, and optimize PPC campaigns across Meta, Google Ads,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    Our team at BID Operations is focused on driving business growth and enhancing brand visibility through strategic digital marketing strategies. As a Paid Advertising Manager, you will play a vital role in shaping our clients' digital presence by crafting and executing comprehensive paid advertising campaigns. With your expertise in programmatic media, paid...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    At BID Operations, we believe that digital marketing should be a catalyst for business growth. As a Paid Advertising Manager, you will have the unique opportunity to craft and execute comprehensive paid advertising campaigns that drive real results for our clients. With your expertise in programmatic media, paid advertising, and performance marketing, you...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    We're seeking a Business Development Assistant to join our team at BID Operations. As a key member of our business development team, you will play a critical role in driving business growth and expanding our customer base.Responsibilities:Lead Management and CoordinationOrganize leads data from various sources, ensuring accurate entry into CRM systems or...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ALICE - HOSPITALITY OPERATIONS PLATFORM Full time

    ALICE - HOSPITALITY OPERATIONS PLATFORM We aim to empower the people powering hospitality by offering innovative solutions for hotel companies. Our mission is to provide actionable insights, robust tools, and unparalleled visibility to help our clients boost their profits in an ever-changing industry.Our core values drive everything we do:Starting with...

  • Senior Campaign

    3 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaSenior Campaign & Performance Manager3 weeks ago Be among the first 25 applicantsPlan, execute, and optimize PPC campaigns across Meta, Google Ads, Spotify, Naver Ads, and other paid platformsImplement A/B testing frameworks to maximize ROAS and conversion ratesOwn the campaign tracking...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaJob Description:We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels including live chat, email, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, MalaysiaWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels including live chat, email, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    About BID OperationsWe are a leading digital marketing agency dedicated to delivering high-quality solutions for our clients.Job Description:We are seeking an experienced Paid Advertising Manager to join our team. The successful candidate will be responsible for planning, executing, and optimizing paid media campaigns across multiple platforms.Main...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ALICE - HOSPITALITY OPERATIONS PLATFORM Full time

    Role Overview: As a key member of our product development team, the Senior Product Owner will be responsible for defining and delivering product roadmaps, collaborating with engineering teams to develop and deploy new features, and ensuring seamless integration with existing systems. If you have a passion for innovation and a track record of delivering...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ALICE - HOSPITALITY OPERATIONS PLATFORM Full time

    About the RoleWe are seeking a highly skilled Thought Leadership Manager for Hotel Industry to join our team at ALICE - HOSPITALITY OPERATIONS PLATFORM. The ideal candidate will be responsible for leading our thought leadership strategy and shaping our voice in the market.The successful candidate will have 7+ years of experience in editorial, content...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ALICE - HOSPITALITY OPERATIONS PLATFORM Full time

    About ActablActabl is a leading hospitality operations platform dedicated to serving engineering associates at hotels. We are committed to delivering innovative solutions that enhance customer experiences.This role offers the opportunity to work with a talented team, leveraging your expertise to drive business growth and success. If you are a motivated and...