Customer Service and Order Management Lead

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hays Recruiting MY Full time
Role Summary
We're seeking a skilled professional to lead our order management and customer service efforts. As a key contributor, you will play a vital role in ensuring timely deliveries and resolving any shipment-related issues. Your responsibilities will include coordinating with internal and external stakeholders, handling a high volume of orders, and maintaining exceptional customer satisfaction.

Key Requirements
- Proven experience in Order Management/Customer Service within Manufacturing.
- Strong understanding of shipping procedures and document requirements.
- Effective communicator with excellent customer service skills.
- Ability to work independently and make sound decisions.
- Fluent in English for clear communication.

Why Join Us
This opportunity presents a chance to grow professionally and develop your skills in a dynamic environment. You will have access to career advancement opportunities and a competitive remuneration package.
  • Order Management

    6 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Basf venezolana, s.a. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Sdn Bhd Full time

    Job SummaryWe are seeking a highly skilled Inside Sales Representative to join our team in Kuala Lumpur. As an Inside Sales Specialist – Lead Generator, you will be responsible for qualifying potential leads and driving growth for Google's products and services.About UsCustomer Connect Malaysia Sdn Bhd is one of the top ASEAN Google Partners. We are...


  • Kuala Lumpur, Kuala Lumpur, Malaysia JAC Recruitment Full time

    About the RoleThe Senior Customer Service Lead will be responsible for managing staff productivity, enhancing service quality, and ensuring proper recording and data accuracy for KPI reporting. You will also oversee improvement projects such as Order Automation, RPA, and Chat Bot implementation. If you have a passion for delivering exceptional customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Trimble Full time

    Job Overview:The Order Administration Representative plays a vital role in supporting business divisions with processing and managing customer orders. This position involves collaborating with various departments to ensure a seamless quote-to-cash process.Responsibilities:Intermediate Order Processing: Receive and process semi-complex customer orders via...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Basf venezolana, s.a. Full time

    BASF, we create chemistry for a sustainable future. As a leading chemical company, we connect people with diverse talents worldwide, fostering innovative solutions for a better tomorrow.In this role, you will execute customer order management processes with a consistent high level of service across ASEAN, ANZ, Taiwan, and GB regions. This includes:Executing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Basf venezolana, s.a. Full time

    We are a leading chemical company that connects people with diverse talents worldwide, fostering innovative solutions for a sustainable future.The Executive, Order Management, will play a key role in executing customer order management processes with a high level of service across ASEAN, ANZ, Taiwan, and GB regions.Main tasks include:Executing customer order...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Pasona Malaysia Full time

    Pasona Malaysia seeks a seasoned Customer Service Manager to lead its Customer Relation Team. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.The successful candidate will be responsible for overseeing the day-to-day operations of the team, ensuring...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hays Recruiting MY Full time

    Company OverviewYour new organisation has established a strong presence as a leading manufacturer and distributor with over a century of experience in the global market. They specialise in providing high-quality components, supporting industries such as automotive, agriculture, FMCG and more. Your RoleYou will be pivotal in managing the entire order...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wing Tai Malaysia Property Management Sdn Bhd Full time

    Wing Tai Malaysia Property Management Sdn Bhd is seeking a Customer Service Manager for Residential Properties to join our team! In this role, you will be responsible for providing exceptional customer service to our tenants and property owners, ensuring timely responses to inquiries and resolving any issues that may arise.You will handle check-in/check-out...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hexagon AB Full time

    At Hexagon, we're looking for a highly organized and detail-focused individual to join our Asset Lifecycle Intelligence division as an Order Management Representative. In this key role, you will be responsible for processing and managing customer orders, ensuring they are delivered accurately and on time.Key ResponsibilitiesFulfillment of orders in...

  • Group Lead

    6 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    We are looking for a talented Group Lead - Customer Service to join our team at Trip.com Group. In this role, you will be responsible for leading a team of customer service representatives and working closely with the Operation Manager to achieve service excellence.About Us:We have four Customer Service Centres located in Japan, Korea, the UK, and the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hexagon AB Full time

    Workplace Type: HybridBusiness Unit: ALIJob OverviewHexagon's Asset Lifecycle Intelligence division is seeking an Order Management Representative to join our team in MalaysiaIn this key role, you will take charge of processing and managing customer orders, ensuring they are delivered accurately and on time. You will have the chance to work closely with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia PERSOLKELLY Malaysia Full time

    Job DescriptionThis Logistics Executive will be responsible for managing customer orders and needs in the logistics field. Key responsibilities include order fulfillment, sales documentation, data analysis, customer service, interdepartmental collaboration, system maintenance, and ad-hoc tasks. RequirementsExperience: At least 2 years of working experience...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hays Recruiting MY Full time

    Your new companyWith over a century of experience in the global market, your new organisation has established a strong presence as a leading manufacturer and distributor. They specialise in providing high-quality components, supporting industries such as automotive, agriculture, FMCG and more. They continuously invest in research and development to innovate...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    Job DescriptionAbout the Role:The Customer Service Team Lead will oversee and lead a team of customer service representatives, ensuring they adhere to established policies and procedures. This role involves managing day-to-day operations, addressing customer inquiries and concerns, and fostering a positive and productive work environment within the team.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Pacific Asiawide Group Full time

    Pacific Asiawide Group is one of the world's largest face-to-face advertising and marketing companies. We are seeking an exceptional sales and customer engagement professional to join our dynamic team.The ideal candidate will be responsible for achieving sales goals through leading and coaching a team of sales and customer service specialists. The role...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Generali Group Full time

    Insurance Customer Service Lead PositionThe Generali Group is seeking a highly skilled Insurance Customer Service Lead to join our claims operations team. The successful candidate will be responsible for managing the claims support services function, including handling incoming emails, attending to first notifications of loss, and providing timely and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Touch 'n Go Group Full time

    We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAPWe are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch 'n Go will always be here to inspire our talents to grow as leaders and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Dover Full time

    About the RoleThe Dover company seeks a highly skilled Customer Care and Logistics Manager to oversee and manage customer care operations to ensure the highest level of customer satisfaction.This role involves close collaboration with cross-functional teams, including Supply & Services and Technical Service, to develop and implement customer care strategies...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Lenovo Full time

    Larry Chen writes in his company blog: 'Our team is looking for a highly skilled Service Management Lead to manage the day-to-day activities of our Service Management Centre.'About the TeamThe Service Management Centre is a key part of our organisation, providing essential services to customers and colleagues alike.You will be responsible for the effective...