Customer Service and Logistics Coordinator
3 days ago
The Dover company seeks a highly skilled Customer Care and Logistics Manager to oversee and manage customer care operations to ensure the highest level of customer satisfaction.
This role involves close collaboration with cross-functional teams, including Supply & Services and Technical Service, to develop and implement customer care strategies aligned with organizational goals.
Key Responsibilities:
- Work closely with the Supply & Services and Technical Service teams to ensure the successful deployment of service contract strategies.
- Ensure high-level customer satisfaction through effective complaint handling and working closely with Sales to problem-solve and do a proper customer complaint closure.
- Lead and manage the forecasting and purchasing function to ensure inventory is available based on demand plan and in line with inventory turnover. Ensure that the organization purchase and planning activities are conducted in accordance with the Company policy, and quality requirements.
- Lead and advise the CRM team in receiving, coordinating, and monitoring all customer orders from placement until final delivery and ensure these are delivered smoothly and timely through the supply chain. Negotiate with customers on delivery dates and order quantities based on the service level guidelines.
- Optimize processes and procedures to improve data accuracy and efficiency for install base management.
- Manage and facilitate Service Level Agreements (SLA) to ensure compliance and customer satisfaction.
- Promote preventive maintenance contracts and manage entries, billing, parts preparation, and job scheduling.
- Coordinate with the Technical Department for customer communications, as needed.
- Assist in preparing spare parts and consumable purchase orders.
- Facilitate credit release process based on established guidelines, coordinate with Sales and Finance on pending credit issues of customers.
- Oversee import/export licenses conforming to trade compliance requirements from local authorities in daily import/export operations.
- Own the in-country trade compliance process and work closely with the Global Trade Compliance team to ensure the delivery standards are duly adhered to.
- Manage stock & inventory to sufficiently serve customer supply needs.
- Manage logistics for import & export processes to comply with standards and international compliance.
-
Logistics Coordinator
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ferrari Logistics Full timeFerrari Logistics is the one-stop service provider specialising in shipping, integrated logistics and high value-added services for jewellery and precious goods worldwide.Established in 1959 as a customs broker and forwarding company in Italy, Ferrari Logistics has evolved into an extraordinary global network with worldwide operations.Committed to...
-
Customer Service
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ferrari Logistics Full timeAdd expected salary to your profile for insightsFerrari Group is the one-stop service provider specialising in shipping, integrated logistics and high value-added services for jewellery and precious goods, worldwide.Established in 1959 as a customs broker and forwarding company in Italy, Ferrari Group has evolved into an extraordinary global network with...
-
Junior Logistics Coordinator
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ISCM Logistics Malaysia Sdn Bhd Full timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaISCM Logistics Malaysia Sdn Bhd is a logistics company focusing on air freight shipment. Our office is located at Old Klang Road, Kuala Lumpur, Malaysia. We're looking for a detail-oriented and proactive Logistics Specialist to join our team.Key Responsibilities:Submit booking requests to carriers and...
-
Logistics Service Coordinator
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia PSA BDP Full timeJob DescriptionPSA BDP, a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions, is headquartered in Philadelphia, USA. It serves a wide range of multinational customers across diverse industry verticals, providing services that include lead logistics (LLP) and fourth-party logistics (4PL) solutions;...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Dover Corporation Full timeWe are seeking a highly skilled and experienced logistics professional to lead our customer care operations. As our Logistics and Customer Service Management Leader, you will be responsible for developing and implementing strategic plans to improve customer satisfaction and reduce costs.Our company offers a wide range of products and services, including...
-
Logistics Coordinator
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Danaher Full timeAt Danaher, we understand the importance of a well-managed supply chain in delivering high-quality products to our customers. Our logistics coordinator role is responsible for overseeing the movement of goods and materials from suppliers to our manufacturing facilities.The key responsibilities of this position include:Managing inventory levels and...
-
Supply Chain Coordinator
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia United Parcel Service Of America Full timeWe're seeking a highly organized and detail-focused Supply Chain Coordinator to join our team at United Parcel Service Of America. In this role, you'll be responsible for coordinating logistics and ensuring smooth operations.Job Description:This position involves performing general administrative responsibilities including the coordination of meetings,...
-
Logistics Coordinator Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Touch 'n Go Group Full timeAbout the Role:We are seeking a skilled and experienced Logistics Coordinator Lead to join our team at Touch 'n Go Group. This is an exciting opportunity for a professional with a passion for logistics and customer satisfaction.About the Team:The Logistics team plays a critical role in ensuring seamless delivery of products to our customers. As a Logistics...
-
Logistics Coordinator
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Resonac Asia Pacific Pte. Ltd. Full timeJob OverviewResonac Asia Pacific Pte. Ltd., a leading company in the Wholesale Import and Export industry, is seeking an experienced Logistics Coordinator. This role involves managing product delivery scheduling between factories and customers, facilitating factory's sample shipments & documentation preparation, and coordinating with stakeholders to ensure...
-
Manager of Customer Support and Logistics
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full timeKey ResponsibilitiesThis challenging role requires strong interpersonal and customer relationship management skills. You will work closely with the Supply & Services and Technical Service teams to develop and implement customer care strategies aligned with organizational goals.You will be responsible for coordinating logistics for import/export processes,...
-
Supply Chain Logistics Professional
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ISCM Logistics Malaysia Sdn Bhd Full timeRole Overview:This role involves coordinating air freight shipments from origin to destination, working closely with our team to ensure seamless execution and minimize delays.You will work closely with our team to ensure efficient logistics operations, submitting booking requests to carriers and monitoring shipment movements.Responsibilities include...
-
Air Freight Coordinator
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ISCM Logistics Malaysia Sdn Bhd Full timeJob Description:We are seeking a detail-oriented and proactive Logistics Specialist to join our team at ISCM Logistics Malaysia Sdn Bhd.Submit booking requests to carriers and monitor shipment movements in our air freight network.E nsure timely communication regarding shipment arrangements and updates with internal departments and vendors.Respond and...
-
Hospitality Service Coordinator
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Pan Pacific Service Suites Kuala Lumpur and PARK ROYAL COLLECTION Kuala Lumpur Full timeThe Hospitality Service Coordinator role at Pan Pacific Service Suites Kuala Lumpur and PARK ROYAL COLLECTION Kuala Lumpur is a great opportunity to kick-start your career in hospitality. In this role, you will be responsible for providing exceptional customer service and ensuring that our guests have a seamless experience from check-in to...
-
Customer Service Professional
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Pan Pacific Service Suites Kuala Lumpur and PARK ROYAL COLLECTION Kuala Lumpur Full timeThis Customer Service Professional role is an exciting opportunity to join our team at Pan Pacific Service Suites Kuala Lumpur and PARK ROYAL COLLECTION Kuala Lumpur. As a key member of our front desk operations, you will be responsible for delivering outstanding customer service and ensuring that our guests have a memorable stay.Responsibilities...
-
Freight Coordination Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ISCM Logistics Malaysia Sdn Bhd Full timeKey Responsibilities:This role involves coordinating air freight shipments from origin to destination. Key responsibilities include:Submitting booking requests to carriers and monitoring shipment movements.Ensuring timely communication regarding shipment arrangements and updates.Responding to inquiries, bookings, and document requests on air freight...
-
Logistics Coordinator
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Morrison Express Full timeMorrison Express Corporation is a global logistics service provider specializing in the transportation of goods and products worldwide. With offices and agents in over 250 locations, we offer efficient and reliable logistics solutions to clients globally.Our commitment to diversity enables us to create a community where unique and different individuals can...
-
Global Logistics Coordinator
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad (Schweiz) AG Full timeAbout the JobWe are looking for a Global Logistics Coordinator to join our dynamic team in Kuala Lumpur. The successful candidate will have excellent communication and analytical skills, with experience in supply chain or logistics roles.The role involves coordinating logistics, managing inventory, executing supply chain projects, and collaborating with...
-
Supply Chain Professional
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ferrari Logistics Full timeFerrari Logistics offers a challenging opportunity for a Supply Chain Professional to join our team.In this role, you will be responsible for monitoring and ensuring deliveries are made on time, while supervising driver performance to uphold service reliability and customer satisfaction.You will also perform daily operations efficiently and effectively,...
-
Executive Logistics Coordinator
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Elsa Energy Full timeAbout Our Ideal CandidateWe are looking for a highly skilled Logistic Base Executive to join our team at Elsa Energy. The successful candidate will have a Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. A minimum of 3 years of experience in logistics, supply chain, procurement, or warehouse operations is...
-
Logistics Coordinator
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TipTopJob Malaysia Full timeWe are seeking a skilled Logistics Specialist to join our team at TipTopJob Malaysia. As a key member of our operations team, you will play a crucial role in ensuring the smooth movement of goods from origin to destination.ResponsibilitiesPacking and Documentation: Responsible for properly packing, marking, labeling, and acquiring weight and dimensions for...