Logistics and Customer Service Management Leader

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Dover Corporation Full time

We are seeking a highly skilled and experienced logistics professional to lead our customer care operations. As our Logistics and Customer Service Management Leader, you will be responsible for developing and implementing strategic plans to improve customer satisfaction and reduce costs.

Our company offers a wide range of products and services, including product identification and traceability solutions. As our Global Customer Care and Supply Chain Expert, you will be responsible for ensuring that our customers receive the highest level of service and support. This includes coordinating with cross-functional teams to develop and implement customer care strategies aligned with organizational goals.

  • Develop and maintain relationships with key customers to understand their needs and expectations.
  • Work closely with the Supply & Services team to ensure the successful deployment of service contract strategies.

Promote preventive maintenance contracts and manage entries, billing, parts preparation, and job scheduling. Coordinate with the Technical Department for customer communications, as needed. Assist in preparing spare parts and consumable purchase orders.

Manage stock & inventory to sufficiently serve customer supply needs. Manage logistics for import & export processes in compliance with standards and international regulations.



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