Logistics Operations Coordinator, Customer Delivery and Service

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Malayan Flour Mills Berhad Full time

The Logistics Operation team at Malayan Flour Mills Berhad is seeking a seasoned professional to assume the role of Senior Executive. This individual will oversee the entire logistics process, from supplier negotiations to product delivery, guaranteeing that our products reach our customers on time and in excellent condition.

Main Responsibilities
  1. Negotiate with 3PL cold chain transporters and external warehouse storage providers to secure the best possible services and pricing.
  2. Collaborate with logistic companies to ensure seamless operations, achieving OTIF KPI targets for customer deliveries.
  3. Manage depot inventory levels, ensuring that stock quantities align with customer demand while minimizing excess inventory.
  4. Provide coaching and mentoring to new team members, helping them develop the skills and knowledge required to excel in their roles.
  5. Conduct regular quality control checks to prevent cold chain breaks during transportation, warehousing, and distribution, maintaining high standards of quality and hygiene.
  6. Maintain the cleanliness and condition of the depot and equipment, ensuring they remain in good working order.
  7. Develop and implement operational policies, procedures, and safety protocols to ensure compliance and mitigate risks.
  8. Communicate effectively with stakeholders, sharing critical information and insights to inform business decisions.
  9. Establish strong relationships with customers, addressing their concerns and resolving issues through negotiation and problem-solving.

  • Customer Service

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