E-commerce Order Processing Executive

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Touch 'n Go Group Full time

About the Role:

We are seeking an experienced E-commerce Order Processing Executive to join our team at Touch 'n Go Group. This is an exciting opportunity for a professional with a passion for e-commerce and customer satisfaction.

About the Team:

The E-commerce team plays a critical role in ensuring seamless delivery of products to our customers through various e-commerce platforms. As an E-commerce Order Processing Executive, you will be responsible for managing the entire order fulfilment process from start to finish, ensuring accurate and timely processing of orders while maintaining high levels of customer satisfaction.

Key Responsibilities:

  1. Order Processing & Management
  • Manage the accurate and timely processing of orders.
  • Monitor and update order statuses across platforms, providing proactive communication to customers.
  • Coordinate with cross-functional teams (e.g., sales, warehouse, and customer service) to facilitate smooth fulfilment operations.
Customer Order Modifications
  • Handle order cancellations and ensure proper documentation and timely resolution.
  • Manage customer requests for changes to shipping addresses or delivery details, coordinating with logistics partners for accurate execution.
  • Update the order management system in real-time to reflect changes.

Requirements:

  • Bachelor's degree in business, Supply Chain Management, or a related field.
  • More than 2 years experience working experience in Order Fulfilment, Logistics operations is required.
  • Certification in relevant tools or methodologies (e.g., GWP, GPM, Lean, other relevant certification for order management) is a plus.


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