Head of E-Commerce Fulfillment

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Newswav Full time

We are seeking a seasoned E-Commerce Operations Manager to drive our Malaysian operations team forward. This pivotal role will be responsible for coordinating all aspects of our e-commerce fulfillment process, from order processing to customer service, while managing platform financials and maintaining strong communication with our Chinese partners.

Key Responsibilities
  1. Team Leadership: Build and develop a high-performing operations team.
  2. Order Management: Oversee the entire order fulfillment process, ensuring timely and accurate deliveries to customers.
  3. Financial Coordination: Handle platform fees, transaction costs, and commission structures across multiple e-commerce platforms Marketplace, coordinating with the accounting department.
  4. Customer Service: Maintain high standards of customer satisfaction through efficient problem resolution and proactive communication.


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