Malaysian E-Commerce Operations Lead

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Newswav Full time

The Head of E-Commerce Fulfillment will oversee the complete order fulfillment process, ensuring timely and accurate deliveries to customers. This involves managing a small but growing operations team (currently 2 members) responsible for order fulfillment and customer service.

Responsibilities
  1. Team Leadership: Develop and manage a high-performing operations team.
  2. Order Management: Oversee the entire order fulfillment process, from receipt to delivery.
  3. Financial Coordination: Handle platform fees, transaction costs, and commission structures across multiple e-commerce platforms Marketplace, coordinating with the accounting department.
Requirements
  1. 3+ years of experience in e-commerce operations, preferably in a management role.
  2. Proven track record in managing order fulfillment processes and customer service teams.
  3. Strong understanding of major Southeast Asian e-commerce platforms (Lazada, Shopee, TikTok Shop).
  4. Excellent financial acumen with experience in reconciling platform transactions and fees.


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