Malaysian E-Commerce Operations Lead
7 days ago
The Head of E-Commerce Fulfillment will oversee the complete order fulfillment process, ensuring timely and accurate deliveries to customers. This involves managing a small but growing operations team (currently 2 members) responsible for order fulfillment and customer service.
Responsibilities- Team Leadership: Develop and manage a high-performing operations team.
- Order Management: Oversee the entire order fulfillment process, from receipt to delivery.
- Financial Coordination: Handle platform fees, transaction costs, and commission structures across multiple e-commerce platforms Marketplace, coordinating with the accounting department.
- 3+ years of experience in e-commerce operations, preferably in a management role.
- Proven track record in managing order fulfillment processes and customer service teams.
- Strong understanding of major Southeast Asian e-commerce platforms (Lazada, Shopee, TikTok Shop).
- Excellent financial acumen with experience in reconciling platform transactions and fees.
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Operations Manager for E-Commerce Success
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Head of E-Commerce Fulfillment
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Kuala Lumpur, Kuala Lumpur, Malaysia Newswav Full timeWe are seeking a seasoned E-Commerce Operations Manager to drive our Malaysian operations team forward. This pivotal role will be responsible for coordinating all aspects of our e-commerce fulfillment process, from order processing to customer service, while managing platform financials and maintaining strong communication with our Chinese partners.Key...
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