Retail and E-commerce Professional

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy (WMA) Full time

The E-commerce Executive role at Wealth Mastery Academy (WMA) involves managing online product listings, customer service, and website performance. As an E-commerce Executive, you will be responsible for creating and managing product listings on e-commerce platforms, ensuring accuracy and optimization for SEO, and handling customer inquiries, returns, and complaints. You will also process orders and provide timely shipping and delivery, resolve issues related to payment, delivery, or product quality, and maintain the e-commerce website's user-friendliness and optimal performance. In addition, you will analyze website analytics to assess sales performance and user behavior, and prepare reports on sales, traffic, customer engagement, and other key performance metrics.

Main Responsibilities:
  • E-commerce Platform Management: Create and manage product listings on e-commerce platforms.
  • Customer Service Excellence: Handle customer inquiries, returns, and complaints.
  • Order Fulfillment and Shipping: Process orders and provide timely shipping and delivery.
  • Website Performance Optimization: Maintain the e-commerce website's user-friendliness and optimal performance.
  • Data-Driven Decision Making: Analyze website analytics and prepare reports on key performance metrics.
Requirements:
  • Bachelor's degree in Business, Marketing, E-commerce, or a related field.
  • 1-2 years of experience in e-commerce or retail operations.
  • Strong knowledge of e-commerce platforms.

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