Order Management Specialist

7 months ago

Kuala Lumpur, Malaysia LSEG (London Stock Exchange Group) Full time

As part of the global Order Management strategy, and aligned with the wider Refinitiv Customer Operations strategy, we are building an Order Management Specialist (OMS) team based in Beijing, China. This team will provide support for our Refinitiv customers in the North Asia region.

This team will be composed of highly skilled individuals with order management / order-to-cash experience preferably with 1-2 years of related work background.

Manage the order process for Refinitiv products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal and external customers to ensure the order is fulfilled according to agreed turnaround times and with necessary accuracy

Manage the resolution of internal and external customer queries and issues through investigation, analysis, proposal of recommended solutions, and agreement on appropriate course of action

Manage internal and external customer queries and communication in a professional and service-oriented manner

The OMS will be:
- Accountable for meeting and maintaining defined standards for quality and productivity e.g. agreed volume, service and quality targets- Escalate any delays to internal groups including to the senior members of the organization as appropriate-
- Able to communicate and collaborate successfully with internal and external customers, and internal colleagues in a variety of locations globally- Responsible for online maintenance and accuracy of customer install position (billable assets) and ensuring appropriate customer access- Responsible for creating and modifying customer master data- Accountable for ensuring appropriate Financial controls and policies are adhered to and in place. In addition the OMS will ensure appropriate controls around the use of 3rd party data are in operation for the internal and external customers they support.

Qualifications & Experience:

- Limited previous experience in Order to Cash / customer support functions
- Applies general knowledge of business, developed through education, to make informed judgements.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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