Executive, Order Management

7 months ago

Kuala Lumpur, Malaysia BD Full time

**Job Description Summary**: You will execute Customer Order Management functions for Greater China internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives; deliver high level of service & performance and engage distributors or customers, facilitating information flow & providing support to the order fulfillment process.

We are **the makers of possible**

BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

**Why Join Us?**

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a **maker of possible **with us

**Purpose**: You will execute Customer Order Management functions for Greater China internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives; deliver high level of service & performance and engage distributors or customers, facilitating information flow & providing support to the order fulfillment process.

**Key Responsibilities**:

- Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.
- Co-ordinate with Planning to ensure stock availability as required.
- Co-ordinate with Finance to ensure credit release on time.
- Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.
- Handle distributors/end customers order enquiries/complaints.
- Run Open Order Status reports for distributors/end customers, Finance, Business as required.
- Review new Customer Creation Form, and on-pass to Master Data Officer (MDO) to set up.
- Co-ordinate distributors/end customers claims for shipping discrepancies ie damage, short shipment, over shipment, pricing etc.
- Achieve Key Performance Indicators (KPI’s), Individual Impact Goals (IIG) and meet Development Plan.
- Manage and facilitate the service level agreement applicable to Customer Interface.
- Support service and customer priority strategies.
- Support cost reduction and/ or process improvement initiatives.
- Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.
- Comply with all ISO 13485 requirements and BD policies.
- Ensure a safe, healthy and environmentally-friendly workplace by observing Company's rules and procedures. Active involvement in prevention, elimination of potential safety hazards and participation in activities which promotes recycling, replacement and reduction of resource materials.
- Regularly provides department team lead/manager with relevant information regarding activities, problems, issues related to Order Management Representatives and Specialists assigned accounts and tasks.
- Provides training to new Order Management Representatives and Specialists.
- Perform any other tasks as assigned.

**Required Skills and Knowledge**:

- Diploma or Degree order with at least 3-4 years in Customer Order Management.
- Highly customer & business oriented
- A good team player with ability to work cross culture
- Excellent interpersonal & communication skills
- Flexible to work in different global time zones for meetings and calls
- Able to read, write and speak Chinese as role will support Greater China

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: MYS Kuala Lumpur - Jalan Kerinchi

**Additional Locations**:
**Work Shift**:

  • Order Management Executive

    7 months ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full time

    **Your tasks** **(We Welcome Fresh Graduates)**: - Acknowledge sales orders, service orders and enter into SAP, according to the agreed set of business logic, workflow, priority schedule planned and also establish local set of guidelines. - Execute and manage order processing transaction accurately and promptly. - Receive and carry out directions as...

  • Order Management

    7 months ago

    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...

  • Order Management

    4 months ago

    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...

  • Order Management

    4 months ago

    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...

  • Executive, Order Management

    2 weeks ago

    Kuala Lumpur, Malaysia Becton, Dickinson and Company Full time

    Job Description Summary The Executive, Order Management will execute Customer Order Management functions for Asia/Pac and Greater Asia internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual will...

  • Order Management

    7 months ago

    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Executive, Order Management

    1 week ago

    Kuala Lumpur, Malaysia BD Full time

    Who We Are Purpose: The Executive, Order Management will execute Customer Order Management functions for Asia/Pac and Greater Asia internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual will...

  • Executive, Order Management

    5 days ago

    Kuala Lumpur, Malaysia Becton, Dickinson and Company Full time

    Job Description Job Description Summary Who We Are Purpose: The Executive, Order Management will execute Customer Order Management functions for Asia/Pac and Greater Asia internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery...

  • Order Management

    6 months ago

    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...

  • Order Management Executive

    7 days ago

    Kuala Lumpur, Malaysia ARISTON SERVICES SDN BHD Full time

    Processing of company’s sales orders upon receiving of purchase order from Sales team in a timely manner and accurately in compliance with documented policies - Monitor order status and provide update information to the company - Support Request on behalf of sales force i.e Amendments, Pricing sheets or quotes etc. for order requests. - Updating of...

  • Order to Cash

    7 months ago

    Kuala Lumpur, Malaysia LTS Search Full time

    **Key Responsibilities**: - Manage the end-to-end Order Management Process within the OTC cycle, ensuring accuracy and efficiency in handling orders, agreements, amendments, pricing sheets, licensee data, and related documentation. - Leverage working experience in BPO setting/companies to oversee and optimize the Order Management Process, focusing on...

  • Executive, Order Management

    6 months ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...

  • Specialist, Order Management

    7 months ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: You will execute Customer Order Management functions for BDI internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives; deliver high level of service &...

  • Executive, Order Management

    4 months ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...

  • Order Processing Executive

    7 months ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full time

    Key Responsibilities: - Acknowledge sales orders, service orders and enter into SAP, according to the agreed set of business logic, workflow, priority schedule planned and also establish local set of guidelines - Execute and manage order processing transaction accurately and promptly - Receive and carry out directions as provided by team leader - Always...

  • Team Lead, Order Management

    7 months ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...

  • Team Leader, Order Management

    7 months ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...

  • Specialist, Order Management

    7 months ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...

  • Specialist, Order Management

    7 months ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: The Customer Service Executive will execute Customer Order Management functions for ANZ internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual will support business...

  • Assistant Manager, Order Management

    2 weeks ago

    Kuala Lumpur, Malaysia The Estée Lauder Companies Full time

    **Overall** - Oversee SEA OM operational functions, and ensures delivery of daily operations - Partner with the respective affiliate commercial functions to have a complete understanding of the daily activities and ensure the teams are delivering the services, meeting SLA’s and metrics and targets. - Manage an OM team of 5 persons, embedding a backup...