Order Fulfillment Consultant

6 months ago


Kuala Lumpur, Malaysia Steelcase Full time

We are seeking an enthusiastic individual who would like to have experience working in the Order Fulfillment team. This role will be on a fixed term contract for 6 months. The minimum requirement for this role is SAP experience with an interest shipping and logistics. We are open to fresh graduates.

Job responsibilities are:

- Schedule and release orders for shipment according to internal policy and customer requirements with SAP
- Facilitate interaction between customers and internal stakeholders eg sales offices, dealers, Special Orders teams and manufacturing facilities across APAC
- Verify and maintain records and documentation on incoming or outgoing shipping documents eg. packing list, Bill of Lading (BL), shipping permit etc
- Provide excellent customer service to our external customers
- Receive, prioritize, and process customer orders
- Investigates and resolves complex customer enquiry
- Manage post-sales quality and warranty issues

Exposure in similar Business Services, Forwarding companies, or the Shipping industry is a plus, as is experience working on shipping terms with SEA customers.

If you are highly detail-oriented, possess excellent communication skills, and thrive in a fast-paced environment, this role is perfect for you. Join our team and take your career to the next level



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