Order Management Specialist

5 months ago

Kuala Lumpur, Malaysia LSEG (London Stock Exchange Group) Full time

About us

LSEG is one of the world’s leading providers of financial markets infrastructure and delivers financial data, analytics, news and index products to more than 40,000 customers in over 170 countries. We help organisations fund innovation, manage risk and create jobs by partnering with customers at every point in the trade lifecycle: from informing their pre-trade decisions and executing trades to raising capital, clearing and optimisation.

Opportunity

As part of the global Order Management strategy, and aligned with the wider LSEG Customer Operations strategy, we are building an Order Management Specialist (OMS) team based in Kuala Lumpur, Malaysia. The OMS will provide support for our LSEG customers in the North Asia region.

The OMS generates quotes and enters order information into relevant systems, supporting the quote to billing processes. They also consistently enhance customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time, based on agreed product/process and reducing the resolution time with agreed quality for sophisticated requests and specialty accounts (may included implementation of Service Level Agreement).

The OMS will be:
- Accountable for meeting and maintaining defined standards for quality and productivity e.g. agreed volume, service and quality targets- Call out any delays to internal groups including to the senior members of the organization as appropriate-
- Able to communicate and collaborate successfully with internal and external customers, and internal colleagues in a variety of locations globally- Responsible for online maintenance and accuracy of customer install position (billable assets) and ensuring appropriate customer access- Responsible for creating and modifying customer master data- Accountable for ensuring appropriate Financial controls and policies are adhered to and in place. In addition the OMS will ensure appropriate controls around the use of 3rd party data are in operation for the internal and external customers they support.- Handle the resolution of internal and external customer queries and issues through investigation, analysis, proposal of recommended solutions, and agreement on appropriate course of action

Qualifications & Experience:
- 1-2 years of relevant work experience-
- Language requirements - spoken and written English and Chinese (Mandarin)

We are currently on Hybrid work mode (3 days working in office, 2 days working remotely). Join us today

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this

privacy notice

carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained,

.

  • Order Management Specialist

    6 months ago

    Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full time

    Order Management Specialist Job Purpose Coordinates the storage and distribution operational nationwide, processing and order fulfilment. Accountabilities /Key Responsibilities - Oversee the day-to-day operations of Inventory management, 3PL delivery performance SLA. - Liaise with 3PL for daily collection and closely monitor correct the sim delivery...

  • Logistics Order Specialist

    5 months ago

    Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** Our client’s vision is to lead the Circular Economy through innovative Packaging, Reuse and Recycling solutions. Currently, they are looking for a **Logistics Specialist** to drive the company’s Logistics performance and continuous improvement. This role will work closely with the Supply Chain, Procurement and Operations teams...

  • Order Operations Manager

    7 months ago

    Kuala Lumpur, Malaysia Tesla Full time

    What to Expect - Tesla is seeking an experienced manager to run its Order Operations team. Malaysia Order Ops is part of Global Order Operations, which falls under the umbrella of Global Business Operations. The team owns a variety of processes related to vehicle sales and delivery, and tracks all orders from the point of deposit to revenue recognition. In...

  • Order Management Specialist

    5 months ago

    Kuala Lumpur, Malaysia Ingenious Job Full time

    **Company Background **:A beauty and cosmetics conglomerate MNC that operates in numerous countries around the world and owns a portfolio of well-known beauty brands. **Location **:Mid Valley, Kuala Lumpur **Working Days**: Monday - Friday (8.30am-5.30pm) **Responsibilities**: **Order Management** - Ensure order cycle timeliness is met - Serves as the...

  • Specialist, Order Management

    6 months ago

    Kuala Lumpur, Malaysia Ingenious Job Full time

    Category: - Retail Operation - Industry: - Wholesale / Retail - Location: - Kuala Lumour - W.P Kuala Lumpur - Education: - Bachelor Degree - Country: - Malaysia - Salary Range: - 3500.00-5500.00 - Experience(Min): - 2-3years - Job Type: - Full Time Permanent- Requirement: - Preferably university graduate with 2-3 years of working in an SSC...

  • Order Management Specialist

    6 months ago

    Kuala Lumpur, Malaysia London Stock Exchange Group Full time

    Order Management Specialist (Mandarin language) **About us** LSEG is one of the world's leading providers of financial markets infrastructure and delivers financial data, analytics, news and index products to more than 40,000 customers in over 170 countries. We help organisations fund innovation, manage risk and create jobs by partnering with customers at...

  • Executive, Order Management

    5 months ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: You will execute Customer Order Management functions for Greater China internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives; deliver high level of...

  • Executive, Order Management

    6 months ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: The Executive, Order Management will execute Customer Order Management functions for Asia/Pac and Greater Asia internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual...

  • Specialist, Order Management

    5 months ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: You will execute Customer Order Management functions for BDI internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives; deliver high level of service &...

  • Order Management Specialist

    5 months ago

    Kuala Lumpur, Malaysia Elabram Full time

    Job Description Oversee the day-to-day operations of Inventory management, 3PL delivery performance SLA. Liaise with 3PL for daily collection and closely monitor correct the sim delivery point. Ensure courier material stock integrity at high level to avoid disruption and daily order processing and picking activities run smoothly. Preparing weekly report and...

  • Team Leader, Order Management

    5 months ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...

  • Team Lead, Order Management

    6 months ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...

  • Specialist, Order Management

    5 months ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...

  • Specialist, Order Management

    5 months ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: The Customer Service Executive will execute Customer Order Management functions for ANZ internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual will support business...

  • Order Management Executive

    5 months ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full time

    **Your tasks** **(We Welcome Fresh Graduates)**: - Acknowledge sales orders, service orders and enter into SAP, according to the agreed set of business logic, workflow, priority schedule planned and also establish local set of guidelines. - Execute and manage order processing transaction accurately and promptly. - Receive and carry out directions as...

  • Specialist, Order Management

    5 months ago

    Kuala Lumpur, Malaysia The Estée Lauder Companies Full time

    **Order Management** - Ensure order cycle timeliness is met - Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for: - order management validation - shipments - new launch and promotional program allocations - ELC-owned counter requirements - Door opening - service level details - Review open...

  • Order to Cash

    5 months ago

    Kuala Lumpur, Malaysia LTS Search Full time

    **Key Responsibilities**: - Manage the end-to-end Order Management Process within the OTC cycle, ensuring accuracy and efficiency in handling orders, agreements, amendments, pricing sheets, licensee data, and related documentation. - Leverage working experience in BPO setting/companies to oversee and optimize the Order Management Process, focusing on...

  • Order Management Specialist

    6 months ago

    Kuala Lumpur, Malaysia London Stock Exchange Group Full time

    **About us** LSEG is one of the world's leading providers of financial markets infrastructure and delivers financial data, analytics, news and index products to more than 40,000 customers in over 170 countries. We help organisations fund innovation, manage risk and create jobs by partnering with customers at every point in the trade lifecycle: from...

  • Order Fulfilment Specialist

    5 months ago

    Kuala Lumpur, Malaysia Ecolab International Full time

    **i. Local Delivery Operations** - Send confirmation to order requestor and advise status of delivery order. - Send "Certificate of Analysis", proof of delivery to customer and/or shipping documents where applicable to customer in the event of non-receipt of the delivery documents. - Handle customers’ enquiries such as delivery discrepancy, wrong product &...

  • Order Management Executive

    5 months ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: The Customer Service Executive will execute Customer Order Management functions for ANZ internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual will support business...