Reservation Agent

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

**Duties** - Handle advance room reservations, ensure availability, quote rates, and guarantee all reservations with approved payments, especially during high occupancy. Ensure clear guest communication on full charges for non-arrivals and report if the forecasted full house is not achieved. - Maintain close relationships with key business clients. - Type...

Job Description *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions...

**Duties** 1. Handling advance room reservations determining availability, quoting rates documentation of reservation. In addition, be able to monitor and control during a high occupancy stage that all reservations are “Guaranteed” by a form of payment approved by the Hotel. Ensuring that all correspondence to Guest has clarity that a full charge will...

Eastin Hotel Kuala Lumpur is a distinguished 5-Star business class hotel offering 388 rooms of international standards. Nestled in the upscale locale of Jalan Damansara, our hotel enjoys a strategic location surrounded by golf courses, shopping malls, and office buildings. Perfectly situated for both business and leisure travelers, Eastin Hotel is just a...

**About Us** IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver the purpose of providing True Hospitality for Good. We believe in hiring a diverse workforce and sustaining an...

**Job Number** 24033451 **Job Category** Reservations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests,...

**Additional Information** Malaysian Only **Job Number** 24154670 **Job Category** Reservations **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests,...

**Job Number** 24059592 **Job Category** Reservations **Location** The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received...

**Job Number** 23152632 **Job Category** Reservations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and...

**Additional Information** Malaysian Only **Job Number** 23203360 **Job Category** Reservations **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation...

**Job Summary** - To serve as the main point of contact for all room reservations request. Reservation Administrator is responsible for answering calls in order, taking and updating the guest reservation in the Property Management System. - Responsible to ensure all reservations correspondence is replied and entered correctly into the property management...

**Responsibilities**: - Handling and managing reservations process through various communication platforms. - Handle inquiries and obtain correct information regarding details of reservation. - Confirm and process reservation requests. - Ensure all information pertaining to reservations are properly taken and entered into the system.**Benefits**: -...

**Job Number** 24015385 **Job Category** Reservations **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

**Duties & Responsibilities**: You will be responsible for the accurate recording and processing of all reservations. Maximisation of room sales through pro-active selling techniques. Maintain an up-to-date knowledge of the hotel and its room rates, promotions and facilities. 1. Top priority is to telephone courtesy and service consistent with the standard...

You will be responsible for the accurate recording and processing of all reservations. Maximisation of room sales through pro-active selling techniques. Maintain an up-to-date knowledge of the hotel and its room rates, promotions and facilities. 1. Top priority is to telephone courtesy and service consistent with the standard and procedures of the Dorsett...

**Job Number** 24075174 **Job Category** Reservations **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

**Job Number** 24079134 **Job Category** Reservations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

**About the role**: - Be the hospitality hero for our collection of hotels, handling reservations across all properties. - Maximize revenue by efficiently managing reservations and identifying upselling opportunities. - Ensure a seamless booking experience for guests, regardless of their chosen hotel. **Key Duties & Responsibilities**: - Process...

Job Descriptions: - To maintain an effective filling system for the Reservation department. - Responsible and accountable for all the data input and statistical information relevant to reservations and sales - To answer all incoming correspondence within the time limit set in the policy & procedure (within the same working day). - Must work at all times in...