Reservation Agent

2 weeks ago


Kuala Lumpur, Malaysia Sleeping Lion Suites Bukit Bintang Full time

**Duties**
- Handle advance room reservations, ensure availability, quote rates, and guarantee all reservations with approved payments, especially during high occupancy. Ensure clear guest communication on full charges for non-arrivals and report if the forecasted full house is not achieved.
- Maintain close relationships with key business clients.
- Type and file reservation confirmation slips, and keep accurate records of all client segments (commercial, government, GDS, CRS, etc.).
- Exhibit professional telephone etiquette.
- Be familiar with all room types, rates, and promotions, and accurately manage room inventory and configurations.
- Stay updated on room status (occupancy, VIP arrivals, etc.), and liaise with sales for group bookings and billing instructions.
- Assign rooms, rectify Front Desk errors, and ensure accurate statistics.
- Coordinate with maintenance for out-of-order rooms as needed.
- Manage stationery stock and clean forms.
- Send reservation confirmations via fax or correspondence.
- Follow up on credit payment reservations, ensuring approval before guest check-in.
- File and produce reports as requested by management, and track no-shows, cancellations, etc.
- Process advance deposits and draft proper invoices or deposit vouchers for guaranteed reservations.

**Requirement**
- Good command of English
- Pleasing personality
- Well verse with property management system system.
- Well verse with reservation direct booking engine.
- Well verse with online travel agent.
- Guest oriented and service minded
- Good communication skill
- 2 - 3 years’ experience in a similar position in a quality operation.

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal allowance
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Overtime pay

**Experience**:

- working: 1 year (required)


  • Reservations Agent

    6 months ago


    Kuala Lumpur, Malaysia Hilton Full time

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Reservations Agent

    1 month ago


    Kuala Lumpur, Malaysia Hilton Garden Inn Kuala Lumpur Jalan Tuanku Abdul Rahman North Full time

    DescriptionA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Reservations Agent

    1 month ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Garden Inn Kuala Lumpur Jalan Tuanku Abdul Rahman North Full time

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for...

  • Reservations Agent

    1 month ago


    Kuala Lumpur, Malaysia Hilton Full time

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for...

  • Reservation Agent

    4 months ago


    Kuala Lumpur, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Reservation Agent

    4 months ago


    Kuala Lumpur, Malaysia Sleeping Lion Suites Bukit Bintang Full time

    **Duties** 1. Handling advance room reservations determining availability, quoting rates documentation of reservation. In addition, be able to monitor and control during a high occupancy stage that all reservations are “Guaranteed” by a form of payment approved by the Hotel. Ensuring that all correspondence to Guest has clarity that a full charge will...

  • Reservation Agent

    5 days ago


    Kuala Lumpur, Malaysia Eastin Hotel Kuala Lumpur Full time

    Eastin Hotel Kuala Lumpur is a distinguished 5-Star business class hotel offering 388 rooms of international standards. Nestled in the upscale locale of Jalan Damansara, our hotel enjoys a strategic location surrounded by golf courses, shopping malls, and office buildings. Perfectly situated for both business and leisure travelers, Eastin Hotel is just a...

  • Reservations Agent

    4 months ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24033451 **Job Category** Reservations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests,...

  • Reservations Agent

    3 months ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** Malaysian Only **Job Number** 23203360 **Job Category** Reservations **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation...

  • Reservations Agent

    3 months ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24059592 **Job Category** Reservations **Location** The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received...

  • Reservations Agent

    3 months ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** Malaysian Only **Job Number** 24095531 **Job Category** Reservations **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation...

  • Reservations - Agent

    3 months ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23152632 **Job Category** Reservations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24015385 **Job Category** Reservations **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24098257 **Job Category** Reservations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24075174 **Job Category** Reservations **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Reservation Agent

    3 months ago


    Kuala Lumpur, Malaysia Travelodge City Centre Full time

    **Duties & Responsibilities**: You will be responsible for the accurate recording and processing of all reservations. Maximisation of room sales through pro-active selling techniques. Maintain an up-to-date knowledge of the hotel and its room rates, promotions and facilities. 1. Top priority is to telephone courtesy and service consistent with the standard...

  • Reservation Agent

    4 months ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23122644 **Job Category** Reservations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests,...

  • Reservation Agent

    3 months ago


    Kuala Lumpur, Malaysia DoubleTree by Hilton Kuala Lumpur Full time

    Familiar with hotel product knowledge and activities. - Maximize room sales and revenue for the hotel, prioritizing up-selling. - Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct. - Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and...

  • Reservation Agent

    4 months ago


    Kuala Lumpur, Malaysia Pullman Kuala Lumpur Bangsar Full time

    Job Descriptions: - To maintain an effective filling system for the Reservation department. - Responsible and accountable for all the data input and statistical information relevant to reservations and sales - To answer all incoming correspondence within the time limit set in the policy & procedure (within the same working day). - Must work at all times in...

  • Reservation Supervisor

    3 months ago


    Kuala Lumpur, Malaysia Sunway Velocity Hotel Kuala Lumpur Full time

    **Duties & Responsibilities** To be responsible in providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by the Management. Product Knowledge: - Reports to Reservation/E-Commerce Manager - To assist Reservation Manager/E-Commerce Manager with the forecasting (with relevant...