Client Technical Delivery Associate
12 hours ago
Role **:Client Technical Delivery Associate**
Location**:Malaysia Unit TA-16-1, Level 16, Tower A, Plaza 33. No.1, Jalan Kemajuan, Seksyen 13. 46200 Petaling Jaya Selangor Darul Ehsan, Malaysia
**Working Hours : Mon-Thurs : 6.30AM-4PM MYT, Fri : 6.30AM-3.30PM MYT to align with Australian Business Hours**
The Client Technical Associate is a client contact position responsible for technical advocacy for their assigned client base. They work in close collaboration with Regional Client Delivery Manager (CDMR) to service operational and tactical issues for the Client and Company delivery organizations by supporting their offshore peers with the management of delivery commitments. The role will work alone or as part of a team and must be able to deliver with limited direction and supervision
**KEY RESPONSIBILITIES**
- Drives outcomes for High Priority Incident escalations as required
- Reviews service usage and network performance information to identify trends and changes
- Reviews client incident and problem history, with a view to identifying solutions or mitigating actions for recurring issues
- Provides reports that identify risks, recommendations and opportunities for a client facing audience based on these Reviews
- Provides inputs and recommendations into capacity planning and technical design activities for managed components
- Provides inputs and recommendations into lifecycle management activities for managed hardware and software components; identifies End of Life (EOL) and maintenance concerns
- Provides recommendations to the client to support their technology road map, and to assist them in optimizing existing technology solutions
- Reviews project deliverables as required to maintain operational integrity
- Contributes to Service Improvement Plans to improve client sentiment as needed.
- Validates and contributes to Post Incident Report service improvements
- Drives the delivery of remedial actions and recommendations
- Identifies reporting solutions relevant to their supported clients
- Educates clients on usage and performance reporting tools
- Contributes to the education of Regional Client Delivery Managers, and growth of technical capability within their virtual team
- Contributes to the achievement of customer satisfaction and service excellence targets
- Manages customer escalations in response to technical concerns
- Actively participating in ICS wide initiatives and representing ICS in OE forums.
- Identifies opportunities for cost efficiency and productivity improvement
- Develops strong working relationships with all stakeholders within ICS and Company Enterprise to ensure Company achieves customer outcomes.
- Ensure frequent internal stakeholder engagements to communicate relevant customer information and provide an opportunity for collaboration within virtual teams.
- Identifies new customer business requirements through regular client interaction, leveraging Company innovation and creativity mapping requirements to potential sales or organic growth opportunities
**REQUIREMENTS**
- 4+ years of ICT Industry experience, with specialization in one or more of the following domains - Managed Networks, Cloud, Collaboration.
- Technical knowledge and experience with one of the above domains:
- Collaboration:
- Session Initiation Protocol (SIP)
- Microsoft Teams UC or Cisco UC mastery
- Cloud
- Public cloud AWS, Azure experience
- Managed Networks:
- Cisco Routers, switches and firewalls
- Juniper routers and firewalls
- WAN, LAN
- Vendor certifications, relevant to one of the above domains. This may include, but is not limited to:
- Collaboration:
- CCNA or CCNP equivalent
- MS-700 Managing Microsoft Teams
- Cloud
- Cloud Provider certificates
- Managed Networks:
- CCNA or CCNP Networks equivalent
- Understanding of ITIL and experience working in an ITIL environment
- Ability to develop & present technical matters to senior level management, and clients alike. Effective presentation and listening skills
- The ability to work and perform in a matrix organisation structure
- Significant and relevant business experience with multiple customers
- Ability to build & sustain strong customer relationships
- A track record in successfully achieving/exceeding operational goals
- Applies appropriate knowledge and methods to resolve complex business issues
- Strong verbal and written communication skills
- Strong Analytical and Problem solving skills
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
- Early shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- ICT: 4 years (required)
- CCNA: 1 year (required)
- CCNP: 1 year (required)
- WAN: 1 year (required)
- LAN: 1 year (required)
- Cisco routers: 1 year (required)
- Firewall: 1 year (required)
- Azure: 1 year (required)
- AWS: 1 year (required)
-
Associate, Ar Service Delivery
7 months ago
Kuala Lumpur, Malaysia Delivery Hero Full timeAbout the opportunity Our Regional Finance Team is seeking a highly motivated **Account Receivable Associate** to manage the end-to-end Accounts Receivable processes for MY, involving calculation, billing, monitoring balances, managing queries, report generation and analysis for multiple countries. To be successful in this role, you are required to be...
-
Associate, O2c Service Delivery
7 months ago
Kuala Lumpur, Malaysia Delivery Hero Full timeAbout the opportunity We are looking for an** O2C Associate **to join our growing team in Finance based in our shared service centre in our KL office, located in Southgate Commercial Centre! **Responsibilities**: - Issue the invoice to the customer/vendor timely. Report and Resolve Payment Issues - This is a task that can require conflict resolution...
-
Client Delivery Manager
12 hours ago
Kuala Lumpur, Malaysia Avensys Consulting Pte Ltd Full timeRole : Client Delivery Manager Location**:Malaysia Unit TA-16-1, Level 16, Tower A, Plaza 33. No.1, Jalan Kemajuan, Seksyen 13. 46200 Petaling Jaya Selangor Darul Ehsan, Malaysia **Working Hours : Mon-Thurs : 6.30AM-4PM MYT, Fri : 6.30AM-3.30PM MYT to align with Australian Business Hours** **Job Description**: KEY RESPONSIBILITIES - Client Deliver Manager...
-
Associate Technical Consultant
1 day ago
Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full timeAbout the Role SWIFT provides a range of business and technical/supporting infrastructure consultancy services across SWIFT's customer base. The Associate Consultant operates in a simple to medium business and technical environment in a selected market supported by SWIFT in line with company priorities. Under the close supervision of more senior...
-
Technical Delivery Manager
8 months ago
Kuala Lumpur, Malaysia Hyppies Full timeIf you're experienced and eager to take on a hybrid role that blends hands-on technical tasks with strategic project management, we want to hear from you! Join the team and be part of an exciting journey where you can leverage your skills in both areas to drive innovation and deliver impactful projects. Key Responsibilities: - Lead the technical delivery...
-
Technical Delivery Manager
7 months ago
Kuala Lumpur, Malaysia Esync software services Sdn Bhd Full time**Client**: **Banking** **Responsibilities**: - Experience of complete software development lifecycles - waterfall and agile project experience - Mandatory skills: Java Spring Boot, Microservices and Devops - Platform: Customer Onboarding, Compliance and Credit Origination microservices - Server: Oracle, Maria DB - Language: Spring boot, Microservices,...
-
Associate Implementation Consultant
7 months ago
Kuala Lumpur, Malaysia RMJ Consulting Sdn Bhd Full timeTitle: Associate Implementation Consultant Location: Bandar Utama Mode: Onsite Benefit: EPF, Socso, Medical Insurance, Travel Allowance The role of the Associate implementation consultant is to be responsible for providing pre-sales and implementation support in technical / functional to the clients while ensuring customer satisfaction with mínimal...
-
Service-delivery-associate-3
12 hours ago
Kuala Lumpur, Malaysia Unisys Full time**Responsibilities**: **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.- Our associates are at the forefront of everything we do, driving our clients’...
-
Technical Delivery Manager
7 months ago
Kuala Lumpur, Malaysia UOB Innovation Hub 2 Sdn. Bhd. Full time**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...
-
Client Delivery Assistant Manager
3 days ago
Kuala Lumpur, Malaysia Avensys consulting Full time**Responsibility**: - Client Deliver Manager for Enterprise clients, with portfolio between AUD 100k - AUD 5m. - Incident escalation point for Client - Maintains an overall regular view of all incidents impacting the customer - Drives the delivery of remedial actions and recommendations - Ensures timeline and consistent delivery of all service management...
-
Client Service Associate
7 months ago
Kuala Lumpur, Malaysia MyGlit Full time**Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Communication Non BPO BPO Voice Process Communication Skills business communication voice account Voice and non-voice - URGENT HIRING FOR CLIENT SERVICE ASSOCIATE - DUTIES AND...
-
Associate, Client Solutions
6 months ago
Kuala Lumpur, Malaysia GLG Full timeGLG is seeking an Associate to support PSF clients in Singapore. GLG SEA Associate will be responsible for managing and executing primary deliverables to add value to GLG clients based in South East Asia. Research Associates help to drive GLG's business model and develop their segments client base through close coordination with senior members of the team...
-
Inside Presales Technical Consulting Associate
7 months ago
Kuala Lumpur, Malaysia Hewlett Packard Full time**About the Role**: As an Inside Presales TC Associate Manager, you will manage and guide the Inside Presales Technical Consultants in providing technical support for the HP Commercial portfolio of either Personal Systems or Print products and solutions. Your supervision will contribute to fostering a diverse and collaborative work environment across...
-
Technical Delivery Manager
3 days ago
Kuala Lumpur, Malaysia United Chinese Bank Full time**Technology and Operations **function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing,...
-
Technical Delivery Manager
7 months ago
Kuala Lumpur, Malaysia UOB Innovation Hub 2 Sdn. Bhd. Full time**ABOUT UOB INNOVATION HUB 2** **Job Requirements** - Bachelor Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory - More than 9 years’ delivery record in developing and delivering global / regional Cards solutions for a multi-national/regional company with...
-
Associate, Client Solutions
7 months ago
Kuala Lumpur, Malaysia Gerson Lehrman Group Full timeGLG is seeking an Associate to support PSF clients in Singapore. GLG SEA Associate will be responsible for managing and executing primary deliverables to add value to GLG clients based in South East Asia. Research Associates help to drive GLG’s business model and develop their segments client base through close coordination with senior members of the team...
-
Technical Project Delivery Lead
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full timeJob Title: Technical Project Delivery Lead We are seeking an experienced Technical Project Delivery Lead to join our team at Oxydata Software. This is a challenging role that requires strong project management skills, technical expertise, and excellent communication abilities.About the Role:The primary responsibility of this position is to lead the...
-
Service Delivery Associate
7 months ago
Kuala Lumpur, Malaysia Orange Full time**Customer Engagement**: - Serve as the initial point of contact for service-related issues. - Participate in regular meetings to discuss service performance. - **Customer Communication**: - Respond to customer inquiries promptly and professionally. - Provide information about products/services and resolve concerns. - **Order Processing and...
-
Client Relationship Associate
7 months ago
Kuala Lumpur, Malaysia Precursor Group Full timeConsidering on how to further enhance your personal brand as an professional? Be part of a culture that provides you an endless opportunity to thrive. Widely recognised as a Leader of Transformation in the accounting industry, Precursor is one of the top 30 accounting firms in Singapore offering audit, tax, accounting and advisory services to over 600 local...
-
Technical Delivery Manager
5 days ago
Kuala Lumpur, Malaysia UOB Innovation Hub 2 Sdn. Bhd. Full time**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...