Client Service Associate
5 months ago
**Role**:Any Other
**Timings**:Flexible (Permanent)
**Industry**:BPO / ITES
**Process**:Voice
**Functional Area**:Any Other
**Work Mode**:Work from office
Key Skills: Communication Non BPO BPO Voice Process Communication Skills business communication voice account Voice and non-voice
- URGENT HIRING FOR CLIENT SERVICE ASSOCIATE
- DUTIES AND RESPONSIBILITIES:
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
- Perform all procedures accurately, including following client’s documented call flows,
work processes, data entry requirements, and complaint management processes.
- Ensure all SLAs are met accordingly.
- Demonstrate a strong customer service orientation and take responsibility to ensure
customers are satisfied.
- Provide a high level of professionalism and competent customer service.
- Able to communicate effectively with customers in a friendly and polite manner
following the client’s processes.
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.
Qualifications:
- Bachelor’s degree in any field
- Can work on a rotational shift and on a weekend.
- Knowledge in social media platforms.
Pay: Basic RM4000 + Complexity allowance RM500 + Housing allowance RM200
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