Associate, Client Services

4 months ago

Kuala Lumpur, Malaysia S&P Global Full time

**About the Role**:
**Grade Level (for internal use)**: 07
**The Team**:
The associate will be part of a dynamic team, responsible for all onboarding, data research, and processing functions on the Loan Operations Team which primarily supports ClearPar users and their system functionality needs.
**Responsibilities and Impact**:
In this position, you will gain exposure to an exciting financial market and interact daily with our clients of varying levels of seniority. This is an exciting opportunity to learn about finance, banking, syndicated loan market, and Software as a Services (SAAS) technology.
As an Associate, you are expected to support our clients and the business with operational duties and all trade support functions to ensure sufficient trade and syndicated facility data integrity. These include but are not limited to accurately reviewing and maintaining asset and contract data, new deal creation, processing amendments, creating/modifying transfer docs, and primary delayed compensation syndication maintenance.
You are tasked with providing onboarding support for new clients, their team members, and accounts as requested to ensure a smooth and effective quality-controlled onboarding process across multiple products.
Strict adherence to processing deadlines, quality-controlled operational processes, and LSTA/LMA standards for processing and closure of primary and secondary par loan transactions and/or trades.
You will be responsible for pro-actively identifying internal and external trade and system related issues effectively. This will also require the ability to work seamlessly with internal partners and management on resolution plans and/or additional escalations.
Your ability to capture and channel user feedback through proper communication and listening skills is imperative. You will be required to partner with leaders, peers, product associates, sales, and relationship managers on required projects to service our clients and facilitate the continuous improvement of our products and services.
You should be willing and able to cross train with neighboring divisions of the firm to provide an agile workforce capable of handling issues and engaging with joint clients.
**What We’re Looking For**:
Positive, proactive attitude and ability to work well in teams.
Fluent English speaking, reading, and writing abilities.
Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner.
Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction
Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment.
Ability to manage projects independently when required.
Customer service experience from any field is a plus
Support during UK business h
Basic Qualifications
Bachelor’s Degree or equivalent work experience
Must be able to handle stressful customer situations with patience and poise.
Ability to organize and prioritize complex issues and projects to completion.
Ability to think laterally, provide proper issue analyses, and question current processes.
Eager to learn with strong analytical and problem-solving abilities.
Proficient PC skills, especially in Microsoft Word and Excel
Strong process improvement skills
Preferred Qualifications
Bachelor's degree (Finance, Economics, or related field preferred)
1 - 3 years of work experience within the financial and/or syndicated loan industry
Fresh graduates with strong interest in client management or operations can be considered.
Strong MS office (Word, Excel, PowerPoint) skills
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we fo

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