Operation Manager

3 weeks ago

Johor Bahru, Malaysia MIDAS MERGE SDN. BHD Full time

Operation Manager in a supermarket encompasses various responsibilities aimed at ensuring smooth operations, customer satisfaction, and efficient management of resources.

**Store Operations Management**:

- Oversee daily operations to ensure the hypermarket runs smoothly.
- Monitor and manage inventory levels, ensuring adequate stock availability while minimizing excess inventory.
- Coordinate with various departments such as sales, logistics, and administration to ensure cohesive functioning.
- **Customer Service**:

- Ensure high levels of customer satisfaction by promptly addressing any customer concerns or complaints.
- Train and supervise staff in providing excellent customer service.
- Implement strategies to enhance the overall shopping experience for customers.
- **Staff Supervision and Training**:

- Supervise and schedule staff, including cashiers, sales associates, and floor personnel.
- Provide training and guidance to employees to ensure they understand their roles and responsibilities.
- Conduct performance evaluations and provide feedback to improve employee performance.
- **Security and Safety**:

- Implement security measures to prevent theft, vandalism, and other security threats.
- Ensure compliance with safety regulations and protocols to maintain a safe environment for customers and staff.
- Conduct regular safety inspections and address any hazards or issues promptly.
- **Financial Management**:

- Monitor sales performance and financial metrics to identify areas for improvement and optimize profitability.
- Prepare and analyze sales reports, budgets, and forecasts.
- Implement cost-saving measures and strategies to improve financial efficiency.
- **Promotions and Marketing**:

- Plan and coordinate promotional activities and marketing campaigns to drive sales and attract customers.
- Collaborate with marketing teams to develop strategies for increasing foot traffic and enhancing brand visibility.
- Monitor the effectiveness of promotions and adjust strategies as needed.
- **Compliance and Regulations**:

- Ensure compliance with relevant laws, regulations, and company policies.
- Stay updated on industry trends, market dynamics, and regulatory changes affecting the hypermarket industry.
- Implement procedures to ensure adherence to legal and regulatory requirements.
- **Problem Solving and Decision Making**:

- Address operational challenges and resolve issues that arise during daily operations.
- Make informed decisions to optimize processes, improve efficiency, and enhance customer satisfaction.
- Act decisively in emergency situations or crisis scenarios to minimize disruptions and ensure safety.
- **Communication and Collaboration**:

- Maintain effective communication channels with staff, management, and other stakeholders.
- Collaborate with other departments or external partners to coordinate activities and achieve common goals.
- Foster a positive work environment based on teamwork, open communication, and mutual respect.
- **Continuous Improvement**:

- Identify areas for improvement in processes, procedures, and customer service standards.
- Implement initiatives to enhance efficiency, productivity, and overall performance.
- Encourage a culture of continuous learning and development among staff members.

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM5,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

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