Operations Manager

6 months ago


Johor Bahru, Malaysia Gratitude Inc. Full time

**Role**:Operations Manager

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: BPO Voice Process BPO Skills Operation Skills BPO Operations BPO industry Operations Manager Team lead operation
- Role: Operations Manager

Location: Cyberjaya

Rotational Shifts

Salary : 15-17k MYR
- Responsibilities:
- Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining

high level of employee and customer satisfaction
- Establishing and managing relationship with stakeholders
- Oversight of team - organizes resources, sets goals, carries out strategy from Executives

and client on a day to day basis; reporting responsibilities
- Responsible for following agreed governance model, escalation & communication plan
- To ensure team members achieve agreed standards in relation to their job assignments.
- To ensure training of new staff on the corporate policy rules to be adhered to
- To ensure that the buddy system is put in place to maintain the operation with mínimal

disruption in times of annual leave/sick leave/study leave and daily working hour schedules
- To monitor and document work schedule of staff and absences.
- Build strong partnership with the client by growing and nurturing the existing relationships

to ensure operational cohesion & effective foundation for future growth
- Taking weekly and monthly calls with clients to understand the expectations from the teams

and provided updates
- Ensure that all audit related issues are brought to a close
- Identify and drive continuous improvements and initiatives in process
- Coach & mentor Team lead so that they are able to manage their teams better
- Hiring of leads and managers, training, inductions, employee & client satisfaction scores,

performance Appraisals and attrition management
- Performance management through top Quartile, Middle and Bottom Quartile segregation

and identifying training and coaching needs.
- To ensure that all internal customer queries are followed up on a timely basis
- Collaborate with internal teams.
- To be the Key contact for all problems and queries with specific business assigned.

Requirement:
- Working under the pressure
- Fluency in English (Speaking, listening, writing and reading). working 100% English.
- University/Colleges required.
- English has to be advance
- Experience in managing team (up 50HC) more than 3 years

be confidence in communication
- Able to 24/7, shift time will follow client demand (No fixed shift)
- Working 5 days, 2 days off per week ( depend on the Ops schedule)


  • Operations Manager

    7 months ago


    Johor Bahru, Malaysia Designer Cats Sdn Bhd Full time

    erseeing Areas: The Operations Manager will oversee all operational aspects of the company, including but not limited to supply chain, inventory management, quality control, budgeting, customer service, manufacturing, and retail operations. The role encompasses a holistic approach to managing the diverse services provided by the company, ensuring efficiency,...

  • Operation Manager

    6 months ago


    Johor Bahru, Malaysia OXYZ Health & Wellness Sdn Bhd Full time

    **Job Responsibilities:** - Ensure all operations are carried on in an appropriate, cost-effective way - Improve operational management systems, processes and best practices - Purchase materials, plan inventory efficiency - Help the organization’s processes remain legally compliant - Formulate strategic and operational objectives - Manage budgets and...

  • Operations Manager

    6 months ago


    Johor Bahru, Malaysia Gratitude Inc. Full time

    **Role**:Operations Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: BPO Voice Process BPO Skills Operation Skills BPO Operations BPO industry Operations Manager Team lead operation - Role: Operations Manager Location:...

  • Operation Manager

    6 months ago


    Johor Bahru, Malaysia Kensington Strata Management Sdn Bhd Full time

    **Job Descriptions**: - Working locations : JB & KL - Responsible for the management of services and processes that support the core function of building operation - Manages, plan, and directs the day to day facility operations of the site engaged by company - Formulate policies, manage daily operations and maintain smooth operations at sites under your...

  • Operations Manager

    6 months ago


    Johor Bahru, Malaysia SINERGIA TALENTS SDN BHD Full time

    **Job Overview** The Operations Manager is responsible for _**managing the day-to-day operations in the Malaysia plant**_. This position involves working with the Management team on all aspects of the operation to maintain and improve the efficiency and effectiveness of the company's employees and processes. The Operations Manager will also need to work on...

  • Operations Manager

    6 months ago


    Johor Bahru, Malaysia People Pathfinders Sdn Bhd Full time

    **The Company** Our client is a specialist in global container logistics with 40000 employees globally. The company focuses on freight forwarding, contract logistics and port logistics, managing complex supply chains and provides a wealth of innovative value-added services. The Operations Manager will be based in Johor Bahru. **The Operations Manager will...

  • Operation Manager

    6 months ago


    Johor Bahru, Malaysia J&S milk milk Sbn Bhd Full time

    **Strategic Planning**: Collaborating with senior management to develop and implement operational strategies aligned with the organization's overall goals and objectives. - **Process Optimization**: Analyzing existing processes and workflows to identify inefficiencies and areas for improvement. Implementing changes to streamline operations, reduce costs, and...

  • Operations Manager

    6 months ago


    Johor Bahru, Malaysia Sinergia Talents Sdn Bhd Full time

    **Job Overview** The Operations Manager is responsible for **managing the day-to-day operations in the Malaysia plant**. This position involves working with the Management team on all aspects of the operation to maintain and improve the efficiency and effectiveness of the company’s employees and processes. The Operations Manager will also need to work on...

  • Operations Manager

    6 months ago


    Johor Bahru, Malaysia Nala Groups Full time

    Position: Operations Manager Company Background: Cosmetic & Skincare Manufacturer Working Location: Taman Perindustrian Parit Bakar, Muar Working Hours: Monday to Friday (8.30am-5.30pm) & Alternate Saturday (8.30 am-1.30 pm) Salary Range: Basic RM 5,000 - RM6,000 (Benefits will be disclosed in interview session) Jobs Requirements: - At least have...

  • Operation Manager

    6 months ago


    Johor Bahru, Malaysia Pro-Select Recruit Full time

    Our valued client is actively seeking a dedicated **Operation Manager **to become an integral part of their respected team. **Work location: Ulu Tiram** **Industry: Building material supplier** **What do** **we have for you?** - Bonuses & increments - 5.5 days of work per week - Free & secure parking **Responsibilities**: - Supervise daily warehouse...

  • Operations Manager

    6 months ago


    Johor Bahru, Malaysia Antasis Inc Full time

    **Antasis Inc.** are looking for Operations Manager to drive efficiency and excellence at our Malaysia Site. **What you should do**: - Managing daily operations, including collaborating with HR, QA, TLs, AMs, WFM, and agents. - Serving as the second-to-last point of contact for escalations. - Handling MBR data and preparing all presentations. - Reporting...

  • Operation Manager

    6 months ago


    Johor Bahru, Malaysia Designer Cats Sdn Bhd Full time

    **Responsibilities**: - Oversee the entire operation of Designer Cats Malaysia, including the cats indoor play area, mini petting zoo, outdoor cafe, and cat cafe. - Develop and implement strategies to enhance operational efficiency and improve guest experience. - Manage budgets, forecast needs, and control expenditures. - Supervise, train, and evaluate...

  • Operation Manager

    7 months ago


    Johor Bahru, Malaysia WANIX ENTERPRISE SDN. BHD. Full time

    Directs daily operations of food service operations to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines. - Oversees the preparation, portioning, garnishing, presentation and safe storage of food. - Ensures that kitchen, equipment, storage facilities and dining room are sanitary, neat and...

  • Operations Manager

    7 months ago


    Johor Bahru, Malaysia Dyson Full time

    **Summary**: **Salary**: Competitive Team: Operational Engineering **Location**: Malaysia - Global Development Campus, Johor Bahru **About us**: Dyson Operations ensure every market has full product availability - requiring meticulous strategic planning. Working with Dyson HQ, global markets, manufacturers, and logistics providers, the team coordinates...

  • Operation Manager

    6 months ago


    Johor Bahru, Malaysia Pertubuhan Kebajikan Amitabha Malaysia Full time

    **Position Overview**: As the Operation Manager for our Recycling Industry division, you will play a pivotal role in driving growth, establishing strategic partnerships, expanding our market presence, and optimizing our operational processes. You will be responsible for identifying opportunities, building strong relationships, and developing innovative...

  • Operation Manager

    6 months ago


    Johor Bahru, Malaysia Pertubuhan Kebajikan Amitabha Malaysia Full time

    **Position Overview**: As the Operation Manager for our Recycling Industry division, you will play a pivotal role in driving growth, establishing strategic partnerships, expanding our market presence, and optimizing our operational processes. You will be responsible for identifying opportunities, building strong relationships, and developing innovative...

  • Operation Manager

    7 months ago


    Johor Bahru, Malaysia Pertubuhan Kebajikan Amitabha Malaysia Full time

    **Position Overview**: As the Operation Manager for our Recycling Industry division, you will play a pivotal role in driving growth, establishing strategic partnerships, expanding our market presence, and optimizing our operational processes. You will be responsible for identifying opportunities, building strong relationships, and developing innovative...

  • Operations Manager

    6 months ago


    Johor Bahru, Malaysia Quantum Distribution Sdn. Bhd. Full time

    **Main Responsibilities** Reports to the Director of Operations and lead a team of operations packers and drivers. This includes ensuring that the daily operations is in compliance with all regulatory, licensing, safety and environmental requirements; you will also identify areas of improvements in all work processes and drive overall business...

  • Operations Manager

    6 months ago


    Johor Bahru, Malaysia SC Engineering Packing & Machinery Moving Solutions Sdn. Bhd. Full time

    **Job description** - In charge of all operation matters including but not limit to resources planning, manpower & transport arrangement, operations’ documentation and etc. - Manage and supervise employee inclusive of recruitment, training and performance of their respective roles. - Coach subordinates on important aspects of work performance, and where...

  • Operation Manager

    6 months ago


    Johor Bahru, Malaysia Plassein Industry Sdn Bhd Full time

    Responsible: - 1 Monitor production have archive daily target as commitment: 1.1 Chair daily production meeting. - "Daily brief with production Shift A+B supervisor, material coordinator, leader, QA Department and planner." - Follow production schedule from PLANNER and manage daily job schedule (Included set up). - Review and discuss yesterday output and...